Makenna Wood
Muskegon,MI
Summary
I am a 20 year old mom to a beautiful 10 month old boy! I have done lead in High school where I go to the Early Elementary and help a teacher with their classroom. I would basically be a teaching assistant for a few hours a day and I loved every minute of it!! I am also in college majoring in education, I am looking to be a kindergarten teacher!
Overview
3
3
years of professional experience
Work History
Associate-Customer Service
Home Depot
12.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate-Cashier/Stocker
Walgreens
04.2021 - 11.2022
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Orchard View High School
Muskegon, MI05.2022
Skills
- Calm Under Pressure
- Credit adjustments
- Sales and Upselling
- Customer Service
- Problem-solving abilities
- Conflict Mediation
- Professional telephone demeanor
- Honest and Dependable
- Organizational abilities
- Adaptable and Flexible
- Time management skills
Timeline
Associate-Customer Service
Home Depot
12.2022 - Current
Associate-Cashier/Stocker
Walgreens
04.2021 - 11.2022
High School Diploma -
Orchard View High School
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