Makennah Tatum
Newport News,VA
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Sushi King
11.2021 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team Member
McDonald's
02.2024 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payments for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Scare Actor
Busch Gardens Williamsburg
09.2021 - 11.2021
- Maintained high energy levels throughout long shifts, ensuring consistency in intensity from start to finish.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Education
Bachelor of Arts - Communications
Virginia University of Lynchburg
Lynchburg, VA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Team Member
McDonald's
02.2024 - 05.2024
Server
Sushi King
11.2021 - 08.2024
Scare Actor
Busch Gardens Williamsburg
09.2021 - 11.2021
Bachelor of Arts - Communications
Virginia University of Lynchburg
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