Makenson Saintcy
North Lauderdale,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
06.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Provides customers with courteous, friendly, fast, and efficient service.
- Completes special assignments and other tasks as assigned.
Sortation Associate
Amazon
11.2019 - 11.2022
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Sales Support Generalist
Victoria Secret
03.2016 - 11.2019
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Enhanced customer satisfaction through timely response to inquiries and efficient order processing.
- Streamlined internal communication by liaising between sales team, marketing department, and operations staff.
- Increased client retention with exceptional after-sales service and regular follow-up calls.
Education
Associate of Arts - Marketing
Broward College
Fort Lauderdale, FL05.2018
Skills
- Regulatory Compliance
- Team Collaboration
- Customer Support
- Appointment Scheduling
Timeline
Customer Service Associate
Walgreens
06.2023 - Current
Sortation Associate
Amazon
11.2019 - 11.2022
Sales Support Generalist
Victoria Secret
03.2016 - 11.2019
Associate of Arts - Marketing
Broward College