Makensy Adkins
Wayne
Summary
Experienced in coordinating patient referrals to specialists, ensuring accuracy in insurance verification and optimizing healthcare outcomes. Demonstrated ability to manage scheduling across multiple departments while providing exceptional customer service and addressing patient inquiries effectively. Trained new team members on operational procedures, contributing to enhanced service quality and streamlined processes. Proficient in electronic medical records management and maintaining compliance with privacy regulations.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Valley Health Systems
Wayne
02.2021 - Current
- Coordinate patient referrals to specialists outside Valley Health Systems network.
- Review and verify insurance information for referral accuracy.
- Communicate with healthcare providers to streamline referral processes.
- Manage medical referrals, optimizing patient care pathways and improving healthcare outcomes.
- Assisted patients with appointment scheduling and follow-up communications.
Patient Access Representative
Valley Health Systems
Wayne
02.2020 - 02.2021
- Coordinated patient appointments and managed scheduling for multiple departments.
- Verified patient insurance information and ensured accurate data entry in systems.
- Assisted patients with registration processes and addressed their inquiries promptly.
- Trained new team members on procedures and policies to enhance service quality.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
Assistant
Johnson Tiller Funeral Home
Wayne
06.2018 - 02.2020
- Assisted families in planning funeral services and memorial ceremonies.
- Coordinated logistics for transportation of remains and funeral supplies.
- Managed scheduling and appointment bookings for consultations and services.
- Supported staff with administrative tasks, including filing and data entry.
- Organized and maintained inventory of funeral home materials and equipment.
- Facilitated setup and breakdown of service areas before and after events.
Education
High School Diploma -
Wayne High School
Wayne, WV05-2018
Skills
- Referral coordination
- Insurance verification
- Patient scheduling
- Electronic medical records
- Customer service
- Communication skills
- Attention to detail
- Conflict resolution
References
References available upon request.
Timeline
Referral Specialist
Valley Health Systems
02.2021 - Current
Patient Access Representative
Valley Health Systems
02.2020 - 02.2021
Assistant
Johnson Tiller Funeral Home
06.2018 - 02.2020
High School Diploma -
Wayne High School