Makenzi Pryor
Austin
Summary
I am a professional Administrative Assistant with solid a background in office administration, prepared to bring efficiency and organization to any team. I am known for strong collaboration skills, adaptability to changing needs, and attention to detail. I am adept at managing schedules, coordinating tasks, and utilizing office software to streamline operations. As a reliable and results-driven administrator, I am consistently ensuring high standards in all responsibilities I am given.
Overview
8
8
years of professional experience
Work History
Office Specialist
Travis County Juvenile Probation
Austin, TX
04.2024 - Current
- Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures.
- Performs research and analysis in furtherance of program and department goals.
- Creates databases and generates reports using spreadsheets, databases, and word processing and presentation software.
- Writes and prepares correspondence.
- Performs and conducts research and interpretation of data.
- Proofs documents and performs quality control reviews.
- Opens and distributes incoming mail, prepares mail-outs, and maintains mailing lists.
- Maintains office schedules and appointments.
- Makes copies, does filing, and sends faxes.
- Performs data entry regularly.
- Schedules meetings, conferences, and facilities.
- May assist with department personnel functions.
- Performs general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support.
- Participates in complex/technical administrative projects with staff as directed.
- Assists with specialized or difficult work activities of subordinates or other staff members, such as mileage and travel/training requests and submittals.
- Responds to technical administrative questions and ensures necessary follow-up.
- Performs receptionist duties - answers telephone, directs calls, handles office errands, and takes and relays accurate messages.
- Greets and receives the public.
- Checks in guests for their appointments with probation officers, attorneys and for court hearings.
- Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies.
- Refers individuals to appropriate persons, departments, or agencies.
- Provides direction and information to the public on department and County procedures, regulations, and policies.
- Maintains effective document, file, and record retrieval systems.
- Maintains accountability for paper and electronic files. Responsible for record/file storage.
- Creates, compiles, retrieves, and disseminates information using computer and paper files.
Sales Lead/Manager
American Eagle Outfitters: Aerie and Offline by Aerie
08.2021 - 05.2025
- Support the Store Leadership Team by demonstrating strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience.
- Assist with daily store operations as needed.
- Led sales team to achieve monthly targets through effective coaching and performance management.
- I am an expert at driving sales by maximizing Fitting Room and Sales Floor productivity and building guest loyalty through a best-in-class in-store guest experience.
- Support Store Leadership in doing what it takes to maximize business opportunities to drive KPI results.
- Challenging Sales and Stock Associates with clear, attainable goals and consistently providing ongoing performance feedback through real-time coaching.
- Innovating daily visual and operational procedures, including shipment processing, merchandising moves, and visual standards.
- Ensure store safety standards are maintained, you're committed to Asset Protection standards, and you always adhere to AEO's policies and procedures.
- Ensuring payroll is done every Sunday and that all hours and shifts are accurate.
- Making the weekly/monthly schedule for managers and associates.
- Opening the store and ensuring that all opening tasks are completed, counting all registers, briefing associates on daily goals, expectations, and their zones, and performing general cleaning duties.
- Closing the store and counting all registers and secure the nightly deposit, and complete all evening paperwork for submission.
- Led sales team to achieve monthly targets through effective coaching and performance management.
Medical Office Specialist
Austin Diagnostic Clinic
07.2022 - 04.2024
- The main position was within the Ophthalmology department; however, also assisted with the Otolaryngology, Audiology, Gastroenterology, and Nephrology departments.
- Greets and interacts with patients to provide information, answer questions, and assist with appointment scheduling.
- Scheduling appointments for return visits, follow-ups, procedures, visual fields, new patients, and surgeries via phone and in-clinic.
- Corresponding with the surgery center for the scheduling of procedures, faxing the necessary paperwork (including medical necessities, surgery scheduling forms, and lens lists) with patient information, physician information, and materials needed for the surgeries.
- Experience with the ECW 11e software.
- Experience with referrals – coordinated referrals through insurance and other medical specialists and documented the details in patient charts.
- Scanning documents into patient charts – gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Processed medical insurance claims and payments.
- Obtained prior authorizations from insurance companies ahead of medical services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answering the phone promptly and providing excellent customer service to patients.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Office Assistant
Baylor University Campus Living and Learning
08.2018 - 05.2021
- Provide administrative support to on-campus communities at Baylor University.
- Recognize the value and importance of the on-campus living experience.
- A helpful resource and referral to students, parents, visitors, and faculty/staff in our communities.
- Plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies, verifying resident, staff/faculty, and visitor identity when applicable, and communicating issues of concern to other residence hall support staff.
- Monitor door security and inform appropriate staff if any issues arise [i.e., Community Leaders (CLs), Residence Hall Director (RHD), and Safety and Security Education Officers (SSEOs)].
- Provide administrative support to residents, including, but not limited to: room access support [e.g., unlock codes], and checking out equipment.
- Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and gift registries.
- Be knowledgeable of on-campus locations and resources.
- Support residents in communicating issues of concern to other members of the hall staff.
- Enforce and uphold Campus Living & Learning policies and procedures.
- Complete other administrative tasks as assigned by the supervising RHD (Resident Hall Director) and Faculty in Residence (FIR).
Education
Bachelor of Science - Forensic Anthropology
Baylor University
05-2021
Skills
- Excellent communication skills
- Typing 70 WPM
- Critical thinking
- Organization
- Appointment setting
- Inventory control
- Vendor relations management
- Event planning experience
- Problem-solving capacity
- Microsoft Office
- Calendar management
- Payroll
- Telephone etiquette
- Administrative support expertise
- Time management expertise
- Records management expertise
Timeline
Office Specialist
Travis County Juvenile Probation
04.2024 - Current
Medical Office Specialist
Austin Diagnostic Clinic
07.2022 - 04.2024
Sales Lead/Manager
American Eagle Outfitters: Aerie and Offline by Aerie
08.2021 - 05.2025
Office Assistant
Baylor University Campus Living and Learning
08.2018 - 05.2021
Bachelor of Science - Forensic Anthropology
Baylor University