Makenzi Watts
Petaluma,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, sharpened at Smoked Creations BBQ. Recognized for enhancing guest satisfaction through personalized service and bubbly nature. Proficient in cash handling and fostering positive relationships, contributing to a welcoming dining atmosphere. Fast learner dedicated to team success.
Overview
3
3
years of professional experience
Work History
Server
Smoked Creations Bbq
Ottawa, KS
05.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Host, & Food Runner
PrimeTime Grille
Ottawa, KS
01.2022 - 04.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Baldwin High School
Baldwin City, KS05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fast Learner
- Easy to get along with
Timeline
Server
Smoked Creations Bbq
05.2024 - 05.2025
Server, Host, & Food Runner
PrimeTime Grille
01.2022 - 04.2024
Baldwin High School