MaKenzie Braswell
Wake Forest,NC
Summary
Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
Blaze Heating Cooling Plumbing Electrical
05.2022 - 05.2024
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 7 fleet vehicles.
Dispatcher / AR
Element Service Group Mechanical
04.2020 - 05.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2018
Skills
- Quick Decision Making
- Prioritizing calls
- Motivational Skills
- Data Entry
- Route Planning
- Delegating Work
- Closing tickets
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Stress Tolerance
Timeline
Lead Dispatcher
Blaze Heating Cooling Plumbing Electrical
05.2022 - 05.2024
Dispatcher / AR
Element Service Group Mechanical
04.2020 - 05.2022
High School Diploma -
Wake Forest High School
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