Makenzie Chichester
Kalamazoo,MI
Summary
Dynamic assistant manager with expertise in customer service and team building. Proven ability to enhance operational efficiency, drive team collaboration, and develop effective care plans.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dry Goods USA
Portage, Michigan
02.2023 - Current
- Assisted in managing daily store operations and team activities.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Trained new employees on customer service standards and operational procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Business Analyst Intern
Sleeping Giant Capital
Kalamazoo, Michigan
08.2025 - 12.2025
- Analyzed market trends to support investment strategies and decision-making processes.
- Researched industry best practices to enhance overall operational efficiency and effectiveness.
- Maintained project documentation for clarity and reference throughout the project lifecycle.
- Collaborated with team members in designing test plans for quality assurance purposes.
Case Manager Intern
Ark Services for Youth
Kalamazoo, Michigan
01.2025 - 05.2025
- Coordinated services and resources for youth in crisis situations.
- Developed personalized care plans in collaboration with clients and families.
- Developed treatment goals for each individual client based on their needs assessment.
- Documented client interactions and case progress in case management software.
- Identified resources available in the community to assist clients with meeting their goals.
Education
Bachelor of Arts - Psychology
Western Michigan University
Kalamazoo, MI05-2026
Skills
- Customer service
- Employee training
- Project management
- Operational planning
- Data analysis
- Sales analysis
- Microsoft Office
- Team collaboration
- Conflict resolution
Accomplishments
- Dean's List
- High Honors (3.89)
- Bronco Merit Scholarship
Timeline
Business Analyst Intern
Sleeping Giant Capital
08.2025 - 12.2025
Case Manager Intern
Ark Services for Youth
01.2025 - 05.2025
Assistant Manager
Dry Goods USA
02.2023 - Current
Bachelor of Arts - Psychology
Western Michigan University