Makenzie Defoyd
Bend,OR
Summary
Dynamic healthcare professional with a proven track record at Providence Hospital, enhancing patient care and streamlining operations for increased efficiency. Skilled in Clinical Quality Program Standards and compassionate caregiving, I have successfully implemented care plans that improved patient satisfaction. Expert in staff management and patient care, achieving a high success rate in operational improvements and client satisfaction.
Overview
5
5
years of professional experience
Work History
Manger of Operations (Seasonal)
DSH Fireworks
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
Lead Health Unit Coordinator
Providence Hospital and Medical Center
09.2022 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Surgical Counselor
Cataract And Laser Institute
12.2020 - 10.2022
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Reviewed test results and identified abnormal findings.
- Updated charts and patient information to show findings, treatments and medications.
- Followed strict schedules during surgeries.
- Designed treatment plans for patients.
- Supervised trainees, medical students, residents and fellows to help each achieve proficiency in field.
- Gathered medical history and addressed patient questions and concerns regarding health and treatment.
- Administered pain relief medication.
- Ordered tests for nurses and other medical personnel to perform.
Caregiver/Front Office Manager
Ridgeview Assisted Living
05.2018 - 06.2019
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided compassionate and patient-focused care to cultivate well-being.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
GED -
Elmira High School
Elmira, ORSkills
- Clinical Quality Program Standards
- Progress Documentation
- Client documentation
- Behavior redirection
- First aid and safety
- State regulations knowledge
- Care Plan Management
- Organizational abilities
- Behavioral Management
- Medical Equipment Operation
- Case Management
- Recruitment and hiring
- Coaching abilities
- Schedule development
- Inventory Control
- Staff Management
Timeline
Lead Health Unit Coordinator
Providence Hospital and Medical Center
09.2022 - 04.2023
Surgical Counselor
Cataract And Laser Institute
12.2020 - 10.2022
Caregiver/Front Office Manager
Ridgeview Assisted Living
05.2018 - 06.2019
Manger of Operations (Seasonal)
DSH Fireworks
GED -
Elmira High School
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