Makenzie Gooding
Lawndale,CA
Summary
Organized office support assistant with customer service, data entry, and records management experience. Known for attention to detail, calendar management, and reliable handling of files, mail, and client requests in fast-paced office settings.
Overview
1
1
Language
2
2
years of professional experience
Work History
Office Support Assistant
State Farm Insurance - Torrance
Torrance, California
02.2026 - Current
- Coordinated appointment scheduling and maintained updated calendars for Torrance team members.
- Executed copying, scanning, and filing of insurance forms and correspondence to maintain organized records.
- Processed and distributed incoming mail and documents to ensure timely communication among office staff.
- Managed client calls and routed requests to streamline office support for State Farm.
- Prepared policy files and kept customer records organized.
- Entered routine data into agency systems with accurate detail.
Sales Associate
Michael's - Hawthorne
Hawthorne, California
09.2025 - 01.2026
- Operated cash register and processed payments at Michaels checkout.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted Hawthorne Michaels customers with product selection and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer questions about pricing, promotions, and product locations.
- Supported curbside pickup and order fulfillment for Michaels customers.
- Stocked shelves with seasonal, craft, and art supplies throughout the Hawthorne store.
- Replenished inventory from stockroom and maintained organized backroom areas.
- Completed store recovery tasks and maintained clean sales floor presentation.
Office Support Assistant
State Farm Insurance - Torrance
Torrance, California
06.2024 - 08.2024
- Answered client calls and routed requests for State Farm office support.
- Scheduled appointments and updated calendars for Torrance team members.
- Prepared policy files and maintained organized customer records.
- Processed incoming mail and distributed documents across office staff.
- Entered routine data into agency systems with accurate detail.
- Greeted visitors and provided courteous front desk assistance.
- Performed copying, scanning, and filing of insurance documents to ensure organized records.
- Supported agents with daily administrative tasks and office supplies.
Education
High School Diploma -
Bishop Montgomery High School
Torrance, CA05-2024
Some College (No Degree) - Elementary Education
Northern Arizona University
Flagstaff, AZSkills
- Appointment scheduling
- Records management
- Data entry
- Document filing
- Mail processing
- File management
- Administrative support
- Customer Service
- Client communication
- Attention to detail
- Problem solving
Languages
Spanish
Professional
Timeline
Office Support Assistant
State Farm Insurance - Torrance
02.2026 - Current
Sales Associate
Michael's - Hawthorne
09.2025 - 01.2026
Office Support Assistant
State Farm Insurance - Torrance
06.2024 - 08.2024
High School Diploma -
Bishop Montgomery High School
Some College (No Degree) - Elementary Education
Northern Arizona University