Makenzie Goodloe
Fayetteville,USA
Summary
Cultivated leadership skills by actively engaging with diverse colleagues to foster continuous learning and growth. Demonstrated initiative by providing assistance to team members and seeking clarification when needed. Maintained a commitment to honesty and trustworthiness while embracing constructive feedback for personal development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
United Postal Service
Knoxville, TN
04.2025 - 09.2025
- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Assisted in the packaging and labeling of finished products for shipment to customers
- Worked closely with production team to provide them with necessary materials in a timely manner
- Trained new employees on safe material handling procedures and company policies
- Maintained cleanliness of work area, adhering to sanitation standards set by the company
- Efficiently sorted incoming packages and mail based on designated criteria
- Collaborated with team members to ensure timely processing and delivery of sorted items
- Utilized sorting equipment and technology to expedite the sorting process
- Identified and resolved any issues or discrepancies in the sorting process
- Implemented quality control measures to minimize errors in sorting
- Maintained cleanliness and organization in the sorting area for optimal efficiency
Customer Service Representative
Humana
Nashville, TN
04.2023 - 03.2025
- Managed customer enrollment by ensuring precise data entry into enrollment systems and online platforms to enhance user experience.
- Oversaw the review and verification of enrollment forms and documents to maintain accuracy. Addressed challenges during the enrollment process to facilitate prompt resolutions.
- Managed customer interactions across multiple channels, providing effective support for inquiries and concerns. Resolved issues pertaining to benefit enrollment, billing, claims, and network access, enhancing customer satisfaction.
Child Care
Sparkles Day Care
Antioch, TN
09.2017 - 06.2021
- Managed daily care and supervision of children, fostering a safe and supportive environment.
- Supported nutritional needs by preparing and serving meals according to specific dietary guidelines provided by parents and guardians.
- Designed a supportive setting to foster children's creative expression through arts and crafts activities.
- Designed and executed daily routines aimed at fostering self-sufficiency in dressing, toileting, and handwashing.
- Coordinated enriching field trips to local parks and educational venues, fostering educational growth and engagement among children.
- Promoted early literacy skills by conducting individual and group reading sessions, fostering a love for books among children.
- Engaged with children to understand their needs and wants by employing age-appropriate language and attentive listening skills.
- Facilitated a supportive environment by addressing challenging behaviors and emotional outbursts with patience and empathy.
- Created a supportive atmosphere to facilitate emotional expression and provide necessary assistance to children.
Education
High school diploma - undefined
Cane Ridge High School
Antioch, TN05.2021
Skills
- Microsoft Office
- Public speaking
- Event planning
- Childcare severe weather procedures
- Hospitality
- Outside Sales
- Typing
- Grammar Experience
- Language development (child development components)
- Data manipulation
- Microsoft Excel
- Data-driven decision making
- Excel data analysis
- Positive reinforcement
- Leadership
- Consistent routines (classroom management strategies)
- Productivity software
- Social-emotional development (child development components)
- Experience with individuals with neurodevelopmental disorders
- Volunteer management
- Childhood developmental delays
- Basic math
- Computer skills
- Childcare
- Cooperative learning
- Word processing
- Customer support
- Editing
- Communication skills
- Teaching experience with young children
- Call center
- Office experience
- Customer service
- Financial services
- Childcare - Childcare experience (6-10 years)
- Visual behavior charts
- Microsoft Word
- Writing skills
Certification
- Securities Industry Essentials
- Driver's License
Timeline
United Postal Service
04.2025 - 09.2025
Customer Service Representative
Humana
04.2023 - 03.2025
Child Care
Sparkles Day Care
09.2017 - 06.2021
High school diploma - undefined
Cane Ridge High School