Makenzie Gray
Tuscaloosa
Summary
Dedicated professional with a proven track record at Alabama Cancer Care, adept in data entry and compassionate communication. Excelled in enhancing client satisfaction and engagement through meticulous follow-up and intake assessment. Skilled in insurance verification and confidentiality, significantly contributing to team productivity and client service excellence.
Overview
6
6
years of professional experience
Work History
Medical Intake Specialist
Alabama Cancer Care
09.2023 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Exceptional knowledge in insurance and insurance referrals
Receptionist
Hair Etc
01.2021 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Child Caregiver
Self Employed Services
05.2019 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
Medical Billing And Coding Specialist - Medical Billing And Coding
Med Certs
08.2023
Hale County High School
Moundville, AL05.2019
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Progress reporting
- Follow-up skills
- Records maintenance
- Records management
- Research and analysis
- Client intake
- Appointment scheduling
- Insurance verification
- Confidentiality
Timeline
Medical Intake Specialist
Alabama Cancer Care
09.2023 - Current
Receptionist
Hair Etc
01.2021 - 09.2023
Child Caregiver
Self Employed Services
05.2019 - 01.2022
Medical Billing And Coding Specialist - Medical Billing And Coding
Med Certs
Hale County High School
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