Serenity Brooks
Wichita
Summary
Compassionate intake specialist with expertise overseeing client intake procedures in medical facilities. Strong communication abilities, multitasking skills, and data entry proficiency are some of my strong points. I exhibit efficacy in promoting seamless patient admission processes and enhancing general productivity. Prepared to apply years of experience to a fulfilling new role.
Overview
4
4
years of professional experience
Work History
Medical Intake Specialist
Healthcore Clinic
Wichita
03.2024 - 02.2026
- Collected and verified patient information to maintain accurate records.
- Managed patient intake procedures, enhancing new client processing efficiency.
- Coordinated appointment scheduling for medical evaluations and follow-ups, optimizing patient flow.
- Supported initial assessments to ensure seamless transitions into care.
Call Center Representative
T-Mobile
Wichita
08.2022 - 01.2024
- Resolved technical issues related to mobile devices and services to minimize downtime for customers.
- Navigated through computer systems to review information and respond appropriately to callers.
- Documented customer interactions accurately in the CRM system.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Associate of Science -
Wichita State University
Wichita, KS01-2028
High School Diploma -
Wichita South High School
Wichita, KS05-2021
Skills
- Patient intake
- Appointment scheduling
- Electronic health records
- Data entry
- Customer service
- Patient care
- Problem resolution
- De-escalation techniques
- Critical thinking skills
- Microsoft office
- Teamwork
- Interpersonal communication
Timeline
Medical Intake Specialist
Healthcore Clinic
03.2024 - 02.2026
Call Center Representative
T-Mobile
08.2022 - 01.2024
Associate of Science -
Wichita State University
High School Diploma -
Wichita South High School