Makenzie Hamilton
Warner Robins,Ga
Summary
Accomplished sales and customer service professional with proven success at Ecco USA in increasing client satisfaction and revenue. Expertise in lead prospecting and problem-solving, consistently achieving and exceeding sales targets. Proficient in systems and software, utilizing strong communication skills to cultivate long-term client relationships.
Overview
2026
2026
years of professional experience
Work History
CSR
Everise
06.2022 - Current
- Enhanced customer satisfaction ratings through prompt issue resolution and effective solution suggestions.
- Supported pharmacies with knowledge sharing to enhance problem-solving and develop effective resolutions.
- Processed claim reversals for pharmacists, ensuring operational continuity.
- Assisted pharmacists and pharmacy technicians with override placements to accelerate service delivery.
- Eliminated downtime by ensuring top quality control standards were met.
Sales Representative
Ecco Usa
- Developed and executed sales strategies that met or exceeded company goals.
- Negotiated prices and service agreements to boost profitability.
- Developed comprehensive sales plans that enhanced profit margins and productivity.
- Communicated promotions to customers, resulting in increased sales volume.
- Maintained high client satisfaction ratings through exceptional service delivery.
- Generated weekly and monthly performance reports with actionable insights.
- Collaborated with team to achieve objectives in fast-paced environments.
Telemarketer
Rent, Own Services
Tifton, GA
- Demonstrated exceptional sales skills to consistently exceed quotas.
- Executed daily cold calling and outreach to generate qualified leads for sales pipeline.
- Delivered tailored scripted sales pitches to meet diverse needs of potential clients.
- Managed high-volume telemarketing operations to optimize client management software usage.
- Provided informed responses regarding company products and services to effectively address client inquiries.
- Maintained accurate records of customer and prospect contact information in internal database.
- Answered phone calls, took messages, and transferred calls to appropriate personnel.
Cashier & drive thru presenter
Mcdonald’s
- Processed cash, card, and check transactions to finalize customer purchases.
- Greeted customers and addressed needs and inquiries to ensure positive first impressions.
- Answered questions regarding store policies and resolved customer concerns.
- Collaborated with shift manager to troubleshoot issues, improving customer experience.
- Reconciled cash drawer at beginning and end of each shift, ensuring accuracy and accountability.
- Conducted inventory counts by documenting stock levels in computer system.
Customer Service Representative
Salelytics
- Handled high volume of customer calls, reducing wait times and enhancing customer experience.
- Maintained customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Responded to customer inquiries regarding products, services, and company information.
- Clarified issues and identified root causes to resolve complaints, improving customer satisfaction.
- Provided primary support to internal and external customers with attention to detail.
- Conducted post-sale follow-ups to recommend relevant products or services, fostering customer loyalty.
- Updated account information to keep accurate customer records.
- Analyzed service trends to identify opportunities and provide insights to management.
Customer Service Representative
Conduent
- Implemented proactive issue resolution strategies to maintain high customer satisfaction.
- Processed service orders to enhance customer experience and ensure timely delivery.
- Reduced customer wait times by responding promptly to inquiries.
- Clarified issues and identified root causes to resolve complaints swiftly.
- Updated account information regularly to ensure accuracy of records.
- Provided support to internal and external customers, fostering effective communication and satisfaction.
- Responded to customer inquiries with clarity and professionalism. and suggestions courteously, fostering positive interactions.
- Answered customer calls quickly to improve response efficiency.
Sales Representative
EccoCorp USA
- Conducted meetings with current and prospective customers to identify needs and propose solutions that addressed specific challenges.
- Managed customer accounts, leading to increased satisfaction and fostering repeat business.
- Achieved high client satisfaction ratings through consistent delivery of exceptional service.
- Boosted service retention for Sirius XM through daily customer engagement, strengthening customer loyalty.
Education
High School Diploma -
Tift County High School
Tifton, GA05.2018
Augusta State University
Augusta, GA05.2019
Skills
- Lead prospecting and account servicing
- Systems and software proficiency
- Sales expertise
- Interpersonal communication
- Problem solving
- Client service and customer relations
Timeline
CSR
Everise
06.2022 - Current
Sales Representative
Ecco Usa
Telemarketer
Rent, Own Services
Cashier & drive thru presenter
Mcdonald’s
Customer Service Representative
Salelytics
Customer Service Representative
Conduent
Sales Representative
EccoCorp USA
High School Diploma -
Tift County High School
Augusta State University