Makenzie JOHNSON
Mesa,Arizona
Summary
Pharmacy Technician with communication and customer service skills, honed at CVS Pharmacy and other leading healthcare providers. Expert in managing pharmacy operations, ensuring confidentiality and efficient handling of Medicare and Medicaid processes. Demonstrates strong time management abilities, achieving seamless coordination in high-pressure environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pharmacy Technician
Onco360 Pharmacy
Scottsdale, AZ
10.2025 - Current
- Conduct outbound calls to patients to coordinate medication deliveries and confirm delivery schedules.
- Communicate with patients regarding prescription orders, delivery preferences, and shipment details.
- Provide professional and compassionate customer service to patients, including those managing complex medication needs.
- Coordinate with pharmacy teams and other departments to ensure prescriptions are processed and delivered in a timely manner.
Pharmacy Technician
Genoa Healthcare
Phoenix, Arizona
02.2024 - 10.2025
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Collaborated with other departments and providers within clinic setting in order to provide optimal patient care.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
Pharmacy Technician
CVS Pharmacy
Mesa, US
10.2022 - 02.2024
- Answered incoming phone calls and addressed questions from customers and health care providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records.
Print and Marketing Associate
Staples
Mesa, US
03.2022 - 10.2022
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits
- Completed complex customer orders accurately and within quoted time limit.
Waitress
Canyon Winds Independent Living
US
07.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders.
Food Prep & Customer Service
Wendy’s
US
02.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Education
High School Graduate -
Red Mountain High School
01-2022
Skills
- Communication
- Customer service
- Confidentiality and HIPAA
- Medicare and Medicaid process
- Pharmacy and customer records management
- Time management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Onco360 Pharmacy
10.2025 - Current
Pharmacy Technician
Genoa Healthcare
02.2024 - 10.2025
Pharmacy Technician
CVS Pharmacy
10.2022 - 02.2024
Print and Marketing Associate
Staples
03.2022 - 10.2022
Waitress
Canyon Winds Independent Living
07.2021 - 03.2022
Food Prep & Customer Service
Wendy’s
02.2021 - 07.2021
High School Graduate -
Red Mountain High School