Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Makenzie Kasper

Superior,WI

Summary

Dynamic Assistant Manager at True North Goodwill with a proven track record in enhancing customer satisfaction and fostering teamwork. Skilled in money handling and team leadership, I effectively resolved complaints and improved operational accuracy, ensuring a positive shopping experience while promoting a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager

True North Goodwill
12.2021 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

Superior High School
Superior, WI
08-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Team motivation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsCareer advancement

Timeline

Assistant Manager

True North Goodwill
12.2021 - 08.2025

High School Diploma -

Superior High School

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