Makenzie Martin
San Antonio,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
11.2022 - 06.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Work from home using expert time management.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Cashier/Customer Service Representative
Burger King
01.2021 - 09.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Esthetician
Ogle School Hair Skin Nails
Arlington, TX02.2024
High School Diploma -
Warren High School
San Antonio, TX05.2022
Skills
- Call Management
- Data Collection
- Appointment Scheduling
- Call Center Operations
- Microsoft Excel
- Microsoft Outlook
- Customer Relations
- Microsoft PowerPoint
- Customer Service
- Microsoft Office Suite
- Customer Education
- Live chat support
- Call center experience
- Computer Proficiency
- Account Management
- POS systems expert
- Product Promotion
Timeline
Customer Service Representative
Teleperformance USA
11.2022 - 06.2024
Cashier/Customer Service Representative
Burger King
01.2021 - 09.2022
No Degree - Esthetician
Ogle School Hair Skin Nails
High School Diploma -
Warren High School