Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makenzie Martin

Auburndale,FL

Summary

Hardworking individual who possess relationship-building, time management, and problem solving skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

7
7
years of professional experience

Work History

Server

The Twisted Prop
Winter Haven, FL
07.2024 - Current
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Office Assistant

Kinetico Quality Water
Winter Haven, FL
07.2022 - 07.2024
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.

Server

Ovation Bistro And Bar
Winter Haven, FL
03.2022 - 08.2022
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus and answered questions regarding items.

Server

Floridino's Pizza & Pasta
Winter Haven, FL
08.2021 - 03.2022
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Server/Bartender

Dukes Brewhouse
Lakeland, FL
06.2019 - 08.2021
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Server

Dinos Drive In
Winter Haven, FL
11.2017 - 06.2019
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Education

Emergency Medical Technician - Emergency Medical Technology

First Response Training Group
Orlando, FL
12-2021

High School Diploma -

Auburndale Senior High School
Auburndale, FL
05-2019

Skills

  • Safe Food Handling
  • Cash Handling
  • Customer Service
  • Problem-Solving
  • Point of Sale (POS) system operations
  • Teamwork
  • Multi-tasking
  • Organization

Timeline

Server

The Twisted Prop
07.2024 - Current

Office Assistant

Kinetico Quality Water
07.2022 - 07.2024

Server

Ovation Bistro And Bar
03.2022 - 08.2022

Server

Floridino's Pizza & Pasta
08.2021 - 03.2022

Server/Bartender

Dukes Brewhouse
06.2019 - 08.2021

Server

Dinos Drive In
11.2017 - 06.2019

Emergency Medical Technician - Emergency Medical Technology

First Response Training Group

High School Diploma -

Auburndale Senior High School

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Makenzie Martin