MAKENZIE MCLEAN

•Delivered prompt, friendly service while preparing a variety of coffee and specialty beverages to customer specifications.

• Maintained a clean and organized work environment, adhering to food safety and sanitation guidelines.

• Engaged with guests to build rapport and encourage repeat visits.

• Cultivated warm relationships with regular customers
• Maintained a clean and orderly dining area for an enjoyable guest experience
• Handled cash transactions accurately, contributing to balanced daily financial reports
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Set positive tone for entire dining experience as first point of contact for incoming guests
• Served food and beverages promptly with focused attention to customer needs

• Handled customer complaints professionally and efficiently, resulting in increased repeat business
• Utilized POS system to receive and process food and beverage orders
• Demonstrated knowledge of menu items and corresponding ingredients
• Established welcoming atmosphere by greeting each guest warmly
• Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery
• Supported overall team goals by assisting other staff members during peak hours as needed