Makenzie Nwaigbo
Houston,TX
Summary
Hardworking crew member with exceptional customer engagement and service skills. Thrives in environments requiring minimal supervision, consistently completing tasks promptly and efficiently. Reliable team player with a positive personality, always willing to adapt to fast-paced settings. Friendly bartender with exceptional skills, maintains a clean, stocked, and conveniently organized work area at all times. Proven track record of delivering quality service even in high-volume settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Plucker Wing Bar
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
Crewmember/ cash
Chipotle Mexican Grill
08.2021 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Host/to-go
Bubbas 33
02.2021 - 08.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Host/counter
Grinders above and beyond
10.2019 - 02.2021
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
Education
Associate Degree In Nursing - Nursing
State Stark
Akron, OHSkills
- Leadership
- Communication
- Active listening
- Problem-solving
- Time management
- Adaptability
Certification
Tabc and food handlers
Timeline
Bartender
Plucker Wing Bar
08.2023 - Current
Crewmember/ cash
Chipotle Mexican Grill
08.2021 - 05.2023
Host/to-go
Bubbas 33
02.2021 - 08.2021
Host/counter
Grinders above and beyond
10.2019 - 02.2021
Associate Degree In Nursing - Nursing
State Stark