Makenzie Pancoast
Edmond,OK
Summary
Hello! I am looking to settle in with a new company, to hopefully find my forever career. I am well versed in the world of employee and client satisfaction, using my communication skills to craftfully help meet the needs of HR staff and employees. I love people, and I love staying busy, preferably in a fast paced environment. Some of my best skills involve delivering hard messages, in an easy to digest package. In my current role I also do a lot of reporting in Excel, Word, and work regularly with colleagues in Microsoft teams and Outlook.
Overview
7
7
years of professional experience
Work History
HR Recruiter
Mathis Home Furniture
09.2023 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Manage Job roles and Job Descriptions
- Developed strong relationships with managers, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Create Offer letters, and work closely with Executives to approve and deny accomadations.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Customer Care Manager
Mathis Home Furniture
08.2018 - 09.2023
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
- Managed escalations effectively, ensuring prompt resolution of issues and maintaining customer confidence.
- Managed roughly 15 people
- Training in the company system, Storis.
- Call auditing
- Regularly use Microsoft Teams, Outlook, and Excel
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
Office Admin
Nelson Industrial Services
08.2017 - 08.2018
- Performed daily administrative tasks with attention to detail, ensuring that office operations ran smoothly and efficiently.
- Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
- Supported office administrative tasks such as record keeping, billing inquiries resolution, and maintaining accurate documentation for audits compliance purposes.
Education
Public Relations - Public Relations
Oklahoma City Community College
Oklahoma City Skills
- Employee Relations
- Talent Acquisition
- Recruitment Marketing
- Onboarding expertise
- Background Checks
- Public Speaking
- Training and Onboarding
- Microsoft Teams
- Outlook
- Excel
- Word
Timeline
HR Recruiter
Mathis Home Furniture
09.2023 - Current
Customer Care Manager
Mathis Home Furniture
08.2018 - 09.2023
Office Admin
Nelson Industrial Services
08.2017 - 08.2018
Public Relations - Public Relations
Oklahoma City Community College
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