Makenzie Raybuck
Akron
Summary
Dynamic and highly reliable professional with extensive experience in customer service. Proven ability to enhance client satisfaction through strong multitasking and effective communication. Skilled in cash register operation and fostering teamwork, consistently creating a welcoming environment that drives sales and builds lasting customer loyalty.
Overview
4
4
years of professional experience
Work History
Bartender
Town Tavern
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hairstylist
The Emerald
09.2024 - Current
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Hairstylist
Bellezza Avanti Spa/salon
09.2023 - 09.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Assistant Manager
Rue 21
05.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Key Holder
Dry Goods USA
04.2021 - 04.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
Bachelor - Business Administration And Management
Kent State University
Kent, OHCosmetology
Paul Mitchell The School
Twinsburg, OH09.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Cash register operation
- Memory retention
- Professional appearance
- Sales expertise
- Clear and effective communication
Timeline
Bartender
Town Tavern
09.2024 - Current
Hairstylist
The Emerald
09.2024 - Current
Hairstylist
Bellezza Avanti Spa/salon
09.2023 - 09.2024
Assistant Manager
Rue 21
05.2022 - 08.2022
Key Holder
Dry Goods USA
04.2021 - 04.2022
Bachelor - Business Administration And Management
Kent State University
Cosmetology
Paul Mitchell The School
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