Makenzie Schriefer
Buna,TX
Summary
Highly motivated employee with a strong work ethic and adaptability, ready to tackle new challenges. Demonstrates exceptional communication skills and a commitment to continuous learning in diverse environments. Proven ability to thrive under pressure while maintaining high standards of performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Cigna
04.2022 - Current
- Receive 60-80 inbound calls from customers, answer inquiries, and provide relevant information.
- Assisting with the day-to-day operations of the pharmacy, including filling prescriptions, verifying order status, and providing customer service.
- Assisting members with understanding and utilizing their prescription drug plan.
- Resolving issues with claims or mail orders.
- Advocating for the patients' needs while interacting with the pharmacy benefit manager (PBM) system.
- Document patient profiles to ensure accurate and up-to-date records.
Business Owner
Self-employed
Buna, TX
01.2019 - 06.2024
- Negotiated contracts with vendors for supplies and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Advised customers on style and trends.
- Managed and optimized online sales operations to drive revenue growth.
- Created content for blog posts and other digital platforms to engage customers and promote products.
- Analyzed website analytics to identify opportunities for improvement in areas such as product page design, checkout process flow, and call-to-action placement.
Sales Associate
Eastex Portable Buildings
Silsbee, Texas
01.2020 - 03.2022
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
High School Diploma -
Kirbyville High School
Kirbyville06-2012
Skills
- Scheduling
- Quick learner
- Multitasking
- Documentation
- Strong communication
- MS office
- Microsoft Excel
- Microsoft PowerPoint
- Office management
- PowerPoint
Certification
- Certified Nursing Assistant Certification
Timeline
Patient Care Advocate
Cigna
04.2022 - Current
Sales Associate
Eastex Portable Buildings
01.2020 - 03.2022
Business Owner
Self-employed
01.2019 - 06.2024
High School Diploma -
Kirbyville High School