Makenzie Strawther
Shreveport,LA
Summary
Dedicated professional with a strong background in customer service. Proven ability to resolve issues and enhance service quality, contributing to increased customer satisfaction and loyalty. Using my people person skills to connect with customers and keep a friendly and smooth environment.
Overview
2
2
years of professional experience
Work History
Team Associate
Panda Express
Shreveport, LA
02.2026 - Current
- Resolved client complaints and inquiries to deliver exceptional customer service.
- Monitored customer satisfaction trends to identify actionable improvement opportunities.
- Participated in training sessions to enhance service skills and knowledge.
- Acted as gem ambassador, collecting surveys for company evaluation.
- Established strong relationships with peers and upper management to foster collaboration and support.
- Developed comprehensive training materials for new team members.
- Sought opportunities to exceed job expectations, enhancing overall service quality.
Overnight Stocker
Walmart
Fort Worth, Texas
10.2025 - 02.2026
- Stocked shelves efficiently during overnight shifts to ensure product availability.
- Operated pallet jacks and other equipment safely for moving stock.
- Assisted with setting up promotional displays in alignment with store guidelines.
- Implemented proper safety protocols while handling heavy items during stocking tasks.
- Received and stocked merchandise in a timely manner.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Sales Associate
Perfect purpose
Mesquite, Texas
09.2024 - 08.2025
- Assisted customers in selecting products and addressing inquiries efficiently.
- Organized merchandise displays to boost customer engagement.
- Collaborated with team to achieve daily sales targets.
- Greeted customers, delivering exceptional service consistently.
- Executed cashier duties, including payment processing and change counting.
- Managed customer complaints professionally and effectively.
- Provided accurate product, pricing, and service information.
Education
High School Diploma -
Poteet High SChool
Mesquite, TX06-2023
Some College (No Degree) - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Customer service
- Sales assistance
- Customer engagement
- Conflict resolution
- Team collaboration
- Training design
- Training and mentoring
- Merchandise presentation
- Stock organization
- Cash management
Timeline
Team Associate
Panda Express
02.2026 - Current
Overnight Stocker
Walmart
10.2025 - 02.2026
Sales Associate
Perfect purpose
09.2024 - 08.2025
High School Diploma -
Poteet High SChool
Some College (No Degree) - Nursing
The University of Texas At Arlington