Open To Work
MAKENZIE SWIFT
Work Preference
Summary
Enthusiastic Bartender and Liquor Sales Professional recognized for driving sales growth through exceptional customer service and comprehensive product knowledge. Developed memorable customer experiences that fostered repeat business and brand loyalty. Innovated training and mentoring programs for sales and customer service associates, enhancing team performance and customer satisfaction.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
GENERAL MANAGER/LEAD BARTENDER/SALES REPRESENATIVE
Rollin' Smoke Cigar Lounge
Lubbock, TX
07.2025 - Current
- Directed daily operations and strategic planning to improve business performance and customer satisfaction in hospitality settings.
- Led and motivated a diverse team of bartenders and service staff to deliver exceptional guest experiences and maintain high service standards.
- Led and motivated cross-functional teams to achieve sales targets and maintain high service standards in fast-paced environments.
- Managed inventory control and vendor relationships to optimize costs and ensure quality supply.
- Negotiated contracts with vendors to secure favorable terms and maintain consistent supply of quality products.
- Managed vendor relationships and negotiated contracts to secure favorable terms and ensure consistent supply of quality products.
GUEST SERVICE ASSOCIATE
European Wax Center
11.2024 - 07.2025
- Delivered exceptional guest service in a fast-paced beauty environment, consistently exceeding customer satisfaction targets.
- Managed guest inquiries and resolved complaints promptly, improving client experience and fostering loyalty.
- Collaborated with beauty consultants to deliver personalized product recommendations, boosting sales.
- Maintained organized front desk area, facilitating efficient check-in and check-out processes.
BARTENDER/CATERING COORDIATOR
Tripps
Lubbock, TX
03.2024 - 07.2025
- Managed large-scale catering events, coordinated logistics, and ensured seamless service delivery, exceeding client expectations.
- Crafted innovative cocktails and managed bar inventory, enhancing cost efficiency and customer satisfaction.
- Demonstrated ability to lead and train service teams, fostering a collaborative environment that enhances guest experiences.
- Negotiated with vendors and managed contracts to secure quality supplies and ensure budget compliance.
GENERAL MANAGER/RECEPTIONIST
Remedy Wellness Aesthetics
05.2022 - 03.2024
- Directed daily operations and administrative functions to improve organizational efficiency and elevate customer satisfaction.
- Directed daily operations and administrative functions to enhance organizational efficiency and customer satisfaction.
- Implemented strategic initiatives to optimize workflow, reduce costs, and improve overall guest experience.
- Managed front desk operations, overseeing scheduling, guest relations, and conflict resolution to ensure hospitality excellence.
Education
HIGH SCHOOL DIPLOMA -
Ralls High School
Ralls, TX05.2023
Associate of Science - Sales And Marketing
Texas Tech University
Lubbock, TX05.2026
Bachelor of Science - SALES AND MARKETING
Texas Tech University
Lubbock, TX05.2028
Skills
- Operations management
- Leadership and team building
- Problem resolution
- Collaborative work
- Inventory management
- Relationship building
- Goal setting
- Sales strategy
Accomplishments
- Grew territory from $92,000 to $215,678.
- Managed 12 relationship opportunities per month.
- Successfully launched Rollin' Smoke's own cigar line.
Certification
TABC, Food Handlers, CPR/AIDE
LANGUAGES
English | Native
Timeline
GENERAL MANAGER/LEAD BARTENDER/SALES REPRESENATIVE
Rollin' Smoke Cigar Lounge
07.2025 - Current
GUEST SERVICE ASSOCIATE
European Wax Center
11.2024 - 07.2025
BARTENDER/CATERING COORDIATOR
Tripps
03.2024 - 07.2025
GENERAL MANAGER/RECEPTIONIST
Remedy Wellness Aesthetics
05.2022 - 03.2024
HIGH SCHOOL DIPLOMA -
Ralls High School
Associate of Science - Sales And Marketing
Texas Tech University
Bachelor of Science - SALES AND MARKETING
Texas Tech University