Makesha Brim

Made 700+ calls a shift to ask for donations for the RNC

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Made outbound calls to get customers to participate in taking surveys about health insurance.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Contributed to positive team culture, driving motivation and productivity among peers.