Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Makesha Brim

OMINI
EDEN,NC
1
year of professional experience

Dedicated customer service representative skilled in active listening and problem-solving. Proven ability to resolve inquiries and enhance service quality.

Work History

Customer Service Representative

5 Months
OMINI | 02.2026 - 07.2026
  • Assisted customers in resolving inquiries and issues through effective communication.
  • Processed orders and managed returns using company-specific software systems.
  • Maintained detailed records of customer interactions to enhance service quality.
  • Adapted quickly to new procedures and tools, improving response times.

Patient Enrollment Specialist

8 Months
TTEC | 06.2025 - 02.2026
  • Educated potential patients and family members about program, answered questions, emphasized benefits and features, addressed objections, and enrolled patients
  • Assisted patients in navigating program app and website, resolved technical issues

Education

GED

Morehead High School | Eden, NC

Skills

Customer service
Active listening
Critical thinking
Data entry

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

OMINI
02.2026 - 07.2026Read More

Patient Enrollment Specialist

TTEC
06.2025 - 02.2026Read More

Morehead High School

GED
Read More
Makesha Brim