Dedicated customer service representative skilled in active listening and problem-solving. Proven ability to resolve inquiries and enhance service quality.
Work History
Customer Service Representative
5 Months
OMINI | 02.2026 - 07.2026
Assisted customers in resolving inquiries and issues through effective communication.
Processed orders and managed returns using company-specific software systems.
Maintained detailed records of customer interactions to enhance service quality.
Adapted quickly to new procedures and tools, improving response times.
Patient Enrollment Specialist
8 Months
TTEC | 06.2025 - 02.2026
Educated potential patients and family members about program, answered questions, emphasized benefits and features, addressed objections, and enrolled patients
Assisted patients in navigating program app and website, resolved technical issues
Education
GED
Morehead High School | Eden, NC
Skills
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.