MAKGONE PROMISE MASHEGOANE
LIMPOPO
Summary
Motivated Hospitality Professional with experience in hotel management and customer service. Delivered outstanding guest services, Diligent about scheduling appointments, managing packages and routing mail to recipients. Committed to continuous learning and enhancing operations, contributing to positive dining experiences and team collaboration.
Overview
3
3
years of professional experience
Work History
J1 Food and Beverage internship
The Ritz Carlton Lake Oconee
, USA
11.2025 - 11.2026
- Hostess (Greeting and warmly welcoming guests, taking their information, and entering it into our GXP system; knowledge of how reservations are made at a restaurant; handling phone and online bookings; managing the restaurant layout and knowing the hours of operation of the facility; and the activities taking place).
- Verified and monitored daily and weekly forecasts with F&B supervisor/manager to effectively plan the restaurant's daily needs.
- Food runner (Ensuring that the right food is transported to guests' tables and that food and safety protocols are followed before taking the food out).
- Acquired foundational understanding of American front of house operations in restaurant settings.
- Transported the correct food orders to guests' tables while strictly following food safety protocols.
- Engaged in learning basic concepts of American front of house operations.
- Knowledge of different food service standards according to the company, state, and federal
- Monitored service operations to ensure smooth restaurant functioning and compliance with cleanliness and safety rules.
- Documented one month of experience in this role.
Food and Beverage Assistant
Leribisi Lodge
Pretoria
01.2024 - 06.2024
- Welcomed guests and guided them to their rooms, providing a positive first impression.
- Took customer orders, served meals, and cleared tables, contributing to a smooth dining experience.
- Helping the Head Chef and the Food & Beverage Manager with stocktaking.
- Ensured cleanliness of guest rooms and public toilets before and after bookings, thereby enhancing guest satisfaction.
- Maintained cleanliness of the work area and cleaning equipment after use.
- Maintained cleanliness of the scullery to ensure a hygienic work environment.
- Ensuring that public areas are clean
- Total number of months 1
Education
Hospitality Management
Tshwane University of Technology
PretoriaSkills
- Point of Sale Systems
- OpenTable management
- Fast-paced Service
- Microsoft Office Suite
- Problem solving
- Time management
- Team collaboration
Interests and Activities
Title: HOSPITALITY MANAGEMENT GRADUATE
Special Awards / Certificates
Netball, watching travel and cooking YouTube channels
Timeline
J1 Food and Beverage internship
The Ritz Carlton Lake Oconee
11.2025 - 11.2026
Food and Beverage Assistant
Leribisi Lodge
01.2024 - 06.2024
Hospitality Management
Tshwane University of Technology