Maki Roberts
Douglasville,GA
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Nippon Express USA,Inc.
Atlanta, GA
10.2020 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Managed inventory levels by tracking incoming and outgoing packages.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Picked products using RF scanner to fill orders.
- Assembled containers or crates for large shipments.
- Performed quality control inspections on incoming and outgoing cargo shipments.
- Processed and sent invoices, adjustments and credit memos to customers.
Moving Coordinator
Nippon Express USA, Inc
Atlanta , GA
07.2009 - 09.2020
- Coordinated and scheduled moves for customers, ensuring all necessary paperwork was completed accurately.
- Monitored the progress of shipments, tracking delivery dates and times to ensure customer satisfaction.
- Developed and maintained relationships with vendors to secure competitive pricing on moving services.
- Managed inventory of supplies needed for packing materials such as boxes, tape, bubble wrap .
- Maintained accurate records of all moves including date, time, cost and destination address.
- Liaised with clients throughout the entire moving process from initial contact through final delivery.
- Collaborated with other departments within the organization on projects related to moving services.
Education
High School Diploma -
Toyoko Gakuen High School
Tokyo 03-1989
Skills
- Data Collection
- Paperwork Processing
- Report Generation
- Complaint resolution
- Appointment Scheduling
- Problem-solving abilities
- Team Development
- Staff Training
- Receiving support
- Customer Service
- High-energy attitude
Timeline
Customer Service Representative
Nippon Express USA,Inc.
10.2020 - Current
Moving Coordinator
Nippon Express USA, Inc
07.2009 - 09.2020
High School Diploma -
Toyoko Gakuen High School