Makiah Smiley
Indianapolis,IN
Summary
Customer-focused Leasing Agent with experience in apartment community operations, customer service, and medical assisting. Skilled in resident relations, communication, administrative support, and maintaining organized records. Brings strong interpersonal skills, attention to detail, and the ability to multitask in fast-paced environments. Dedicated to providing excellent customer service, building positive relationships, and supporting efficient daily operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Leasing Agent
Triangle Associates
Indianapolis, Indiana
02.2026 - Current
- Presented Triangle Associates apartment homes to prospective residents
- Guided applicants through leasing paperwork and approval steps
- Answered resident inquiries about rentals, amenities, and community rules
- Acquired knowledge of Section 8 housing regulations and IHA procedures
Customer Service Recall Specialist
Sedgwick
Indianapolis, IN
06.2025 - 05.2026
- Assisted customers with account questions, orders, and service requests.
- Resolved complaints using company policies and customer service procedures.
- Processed payments, refunds, and returns through point-of-sale systems.
- Answered phone calls, emails, and chat messages in a timely manner.
Medical Assistant
Rehabilitation Associates Of Indiana
Indianapolis, IN
08.2024 - 01.2025
- Assisted rehabilitation patients with rooming, vitals, and visit preparation
- Recorded patient histories and updated charts for Indiana rehabilitation providers
- Prepared exam rooms and sanitized equipment for outpatient rehabilitation care
- Answered patient calls and relayed messages to clinical team members
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled follow-up appointments and coordinated visits with therapy staff
- Collected specimens and assisted with routine in-clinic medical procedures
Medical Transportation Specialist
Welltrans
Indianapolis, IN
09.2023 - 08.2024
- Coordinated patient transport schedules using Welltrans dispatch procedures.
- Verified appointment details with clinics and care facilities.
- Communicated route changes and delays with dispatch staff.
- Supported drivers with pickup coordination and rider assistance.
- Responded quickly to emergency calls for medical transportation services when necessary.
- Coordinated with medical staff, patients, and families to ensure safe transport of patients.
Patient Care Technician
St. Vincent’s hospital
Indianapolis, IN
03.2021 - 08.2023
- Assisted patients with bathing, dressing, toileting, and mobility support
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Monitored patient comfort and responded to call light requests
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Performed EKGs and reported abnormal readings to nursing staff
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Collected specimens and prepared samples for laboratory processing
- Transported patients safely between units, tests, and procedures
- Cleaned rooms, stocked supplies, and followed infection control standards
- Communicated patient needs clearly with nurses, families, and care teams
Education
Some College (No Degree) - Medical Assisting
Fortis College
Indianapolis, INSkills
- Lease administration
- Applicant screening
- Property software
- Fair housing
- Customer service
- Lease processing
- Vital signs
- Patient intake
- Medical transport
- Patient communication
- Phlebotomy techniques
- Data entry
- CPR
- Conflict resolution
- Verbal communication
- Problem solving
- Time management
- Attention to detail
- Paperwork processing
- Product sales
- Verbal and written communication
Certification
- CCMA Certification
Timeline
Leasing Agent
Triangle Associates
02.2026 - Current
Customer Service Recall Specialist
Sedgwick
06.2025 - 05.2026
Medical Assistant
Rehabilitation Associates Of Indiana
08.2024 - 01.2025
Medical Transportation Specialist
Welltrans
09.2023 - 08.2024
Patient Care Technician
St. Vincent’s hospital
03.2021 - 08.2023
Some College (No Degree) - Medical Assisting
Fortis College