Makiya Messerschmidt
Auburn Hills,US
Summary
Enthusiastic and creative individual dedicated to making a positive impact through genuine connections. Known for bringing energy, positivity, and a strong work ethic to every interaction. Skilled in phone etiquette and customer service. I enjoy engaging with people and making a difference!
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Operations Specialist
United Wholesale Mortgage
Pontiac, Michigan
06.2024 - Current
- Coordinate review of documents and processing for efficiency.
- Maintain communication with brokers throughout the review process ensuring they were updated correctly.
- Evaluate documents for adherence to quality standards and guidelines.
- Resolve customer service inquiries quickly and efficiently.
- Recognized for explemlary phone etiquette and outstanding customer service.
Preschool Assistant Teacher
Adams Elementary School
Royal Oak, MI
02.2023 - 05.2024
- Provide tools and resources for children to use and explore during learning and play activities
- Develop and maintain positive relationships with children and parents
- Manage classroom activities including lessons, play, breaks and meals
- Facilitate various activities for children including songs, games and storytelling
Daycare Assistant Teacher
Green Garden
Rochester Hills, MI
05.2022 - 02.2023
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills.
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication.
- Educated students on letter, number, and color recognition.
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
- Built social, emotional, and behavioral skills in children through modeling and positive reinforcement.
School Group Leader
Creative School Age Child Care
Pensacola, Florida
02.2022 - 05.2022
- Counseled and provided guidance to students regarding personal, academic, vocational, and behavioral issues.
- Reduced behavioral incidents by modeling behaviors and employing positive reinforcement strategies.
- Addressed problems with children's behavior using proper administrative channels and parent support.
- Maintained records of group attendance and stayed current on specific students' needs and requirements.
Daycare Assistant
Sonshine Academy
Rochester Hills, MI
02.2018 - 08.2021
- Planned and implemented crafts and other activities to spark interest and enhance development
- Provided lunchtime assistance to monitor children, assist with eating and serving food
- Built relationships with families with forthright yet friendly communication
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Education
A.S. - Business
Pensacola Christian College
Pensacola, FL, US 08.2019 - 01.2023
Rochester Hills, MI, US -
Rochester Hills Christian School
Rochester Hills, MI, US 09.2014 - 06.2019
Skills
- Customer support
- Phone Etiquette
- Quality evaluation
- Problem-solving
- Document evaluation
- Positive Attitude and Energetic
- Communication and Cooperation
- Microsoft Office
- Hard Worker and Fast Learner
- Childcare Experience
Certification
- First Aid Certification
- CPR Certification
Timeline
Operations Specialist
United Wholesale Mortgage
06.2024 - Current
Preschool Assistant Teacher
Adams Elementary School
02.2023 - 05.2024
Daycare Assistant Teacher
Green Garden
05.2022 - 02.2023
School Group Leader
Creative School Age Child Care
02.2022 - 05.2022
A.S. - Business
Pensacola Christian College
08.2019 - 01.2023
Daycare Assistant
Sonshine Academy
02.2018 - 08.2021
Rochester Hills, MI, US -
Rochester Hills Christian School
09.2014 - 06.2019