Tony Harris
Auburn Hills
Summary
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
7
7
years of professional experience
Work History
Loan Sales Specialist
OneMain Financial
Livonia, MI
04.2025 - Current
- Developed strong client relationships to enhance customer satisfaction and retention.
- Executed sales strategies to achieve monthly targets and drive revenue growth.
- Provided expert guidance on financial products, ensuring informed customer decisions.
- Guided clients through the loan application process, explaining terms, conditions, and repayment options in a clear and professional manner
- Built strong relationships with borrowers, improving customer satisfaction and repeat business
- Resolved application issues quickly by coordinating with internal teams and external partners
Shift Manager
Smoothie King
Southfield, MI
06.2024 - 04.2025
- Oversee daily store operations, ensuring efficient workflow and high customer service standards, contributing to $1M+ in revenue within 9 months
- Supervise, train, and mentor a team of 12–15 employees, fostering a positive and productive work environment
- Provide performance feedback and coaching to improve staff effectiveness and retention
- Resolve customer concerns promptly, maintaining high levels of satisfaction and loyalty
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed staff schedules to optimize coverage and operational efficiency.
Call Center Representative/Dispatcher
Wayne County Department of Public Services
Romulus, MI
03.2022 - 01.2024
- Managed high volume inbound calls, providing accurate information and resolving customer inquiries efficiently.
- Documented customer interactions using CRM software to ensure effective tracking and follow-up.
- Assisted in training new team members on call handling procedures and departmental policies.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction rates.
- Managed 3-5 drivers by monitoring their progress of fixing or clearing roads for citizens.
Closing Hotline Specialist/ Data Disbursement
Rocket Mortgage
Detroit, MI
04.2020 - 03.2022
- Resolved client services issues closing documents, located missing funds, scheduled mortgage post-closing signing.
- Supported internal and external parties through all phases through all phases of the lending process
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Online Car Sales Advisor
Rocket Connections/Avis
Detroit, MI
10.2019 - 04.2020
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
- Assisted clients in selecting vehicles that met their needs and preferences through effective communication.
- Developed product knowledge through continuous training on features, financing options, and industry trends.
- Top 5 in production in high volume booking and sales through exceptional ready time. ● Team player assisting colleagues with creative sales techniques.
Education
Bachelor of Science - Sports And Rec Management
Lake Superior State University
Sault Ste Marie, MI12-2015
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Sales expertise
- Dispatching
- Negotiation skills
- Data entry
- Problem-solving skills
- Customer support
Timeline
Loan Sales Specialist
OneMain Financial
04.2025 - Current
Shift Manager
Smoothie King
06.2024 - 04.2025
Call Center Representative/Dispatcher
Wayne County Department of Public Services
03.2022 - 01.2024
Closing Hotline Specialist/ Data Disbursement
Rocket Mortgage
04.2020 - 03.2022
Online Car Sales Advisor
Rocket Connections/Avis
10.2019 - 04.2020
Bachelor of Science - Sports And Rec Management
Lake Superior State University