Makiya Richardson
Osceola,AR
Summary
To obtain a full-time position where I can utilize my skills and experience to contribute to the success of the company.Experienced work from home agent who is able to create a successful work environment and adhere to the company’s guidelines. Forward-thinking and resourceful marketing professional with two plus years of customer service skills and working remotely. Solid track record of keeping customers satisfied also while making sure that the company’s mission is fulfilled. Immaculate experience in resolving issues and collaborating with teams to provide impeccable client support. Strong communication skills, attention to details, and work drive has successfully contributed to client satisfaction and increased sales. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Infocision
02.2022 - 01.2024
- Resolving incoming inquiries via chat and phone
- Provide accurate information about products and services
- Documented customer interactions and records while using the CRM system
- Entered numerical data into databases with speed and accuracy
- Established trust in customer relations, leading to a 19% increase in customer retention.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Teacher
Benedict College
08.2022 - 04.2023
- Delivered personalized educational, behavioral and emotional support to students to enable positive learning outcomes
- Assisted teachers with classroom management, data entry and document coordination
- Plan and demonstrate lessons according to district standards in the absence of the teacher
- Built positive relationships with parents to involve families in educational process.
- Collaborated with other staff members to develop strategies for improving student performance.
- Supervised small group activities.
Stock Associate
Walmart
07.2020 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Handle incoming inquiries regarding product availability via phone and face-to-face
- Organize and maintain stock and facility cleanliness
- Monitor all processes and goal achievement
- Successfully motivated a team of 15 members, resulting in increased productivity.
- Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Participated in team meetings to discuss new initiatives or changes in procedures.
- Stored returned items in designated area according to company policy.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
Education
Bachelor of Arts -
Benedict College
Columbia05-2024
KIPP Blytheville Collegiate High School
Blytheville, AR05-2020
Skills
- Customer Service
- Conflict Management
- Customer Relations
- Data Entry
- Technical Support
- Microsoft Efficiency
- Quality Control
- Microsoft Excel
- Google Drive
- Time Management
- Interpersonal Communication
- Compliance
- Critical Thinking
- Problem Solving
- Relationship Building
- Policy Interpretation
- Team Collaboration
- Data Integrity
- Collaborative Relationships
- Data Collection
- Product Knowledge
- Call Management
- Adaptive team player
- Sales closing
- Active Listening
- Microsoft Office Suite
- Typing proficiency
- Proofreading
- Research
Languages
Spanish
Limited
Accomplishments
●President's Scholar
- National Honor Society of Student Success
- President’s Trophy Recipient
- Sigma Tau Delta English Honor Society
- Power to the Period Community Project
- Burn the Burdens Community Project
- Community Nursing Home Read
References
References available upon request.
Timeline
Assistant Teacher
Benedict College
08.2022 - 04.2023
Customer Service Representative
Infocision
02.2022 - 01.2024
Stock Associate
Walmart
07.2020 - 02.2022
Bachelor of Arts -
Benedict College
KIPP Blytheville Collegiate High School