Makiya Wallace
Thomson,GA
Summary
Dynamic professional with a proven track record in customer/client relations and organization skills, notably at GA Nail Salon. Excelled in creating welcoming environments and enhancing customer satisfaction through effective time management and greeting techniques. Skilled in data entry and adept at managing multiple priorities, consistently achieving high accuracy in transactions.
Overview
7
7
years of professional experience
Work History
Receptionist
GA Nail Salon
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Salesperson
Waffle House
05.2021 - 12.2023
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Salesperson
Jimmy Jazz
08.2020 - 04.2021
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed footwear displays according to seasonal trends or specific promotions while keeping them visually appealing at all times.
- Maintained a clean and organized sales floor to enhance the shopping experience for customers.
- Provided personalized attention to each customer, creating a welcoming atmosphere that encouraged repeat visits.
- Assisted customers in selecting appropriate shoe accessories like socks, inserts or shoe care products, maximizing sales opportunities while meeting individual needs.
- Measured customers'' feet to ensure proper fit, enhancing comfort and reducing returns or exchanges due to sizing issues.
Sandwich Artist
Subway
06.2019 - 05.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Cashier
Chick-fil-A
07.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Thomson High School
Thomson, GA06.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Greeting and seating clients
Timeline
Receptionist
GA Nail Salon
04.2022 - Current
Salesperson
Waffle House
05.2021 - 12.2023
Salesperson
Jimmy Jazz
08.2020 - 04.2021
Sandwich Artist
Subway
06.2019 - 05.2020
Cashier
Chick-fil-A
07.2018 - 04.2019
Thomson High School
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