Mako Wusstig
Shelton,WA
Summary
Entry-level software developer with a B.S in Information Technology (Software Development), Cum Laude Graduate, and hands-on experience building responsive websites using HTML, CSS, and JavaScript. Solid foundation in front-end development, debugging, and structured problem-solving. Seeking an entry-level software or QA role where I can grow through mentorship, expand my technical skills, and contribute to real development work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Specialist
AestheticsPro
2026.04 - Current
- Evaluated user workflows and replicated issues to enhance troubleshooting efficiency.
- Document technical findings and draft clear, accurate responses for clients.
- Strengthened skills in debugging, system behavior analysis, and technical communication
- Conducted training sessions on software features for new users and staff
Patient Service Specialist
Providence Health & Services
2025.01 - 2026.04
- Provided exceptional patient support through effective communication and active listening.
- Scheduled appointments efficiently using electronic health record (EHR) systems.
- Managed patient inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with healthcare team to ensure seamless patient flow and care coordination.
Clinical Assistant
Providence Health & Services
2021.06 - 2025.01
- Executed patient scheduling tasks within Epic EHR, ensuring timely and accurate appointment management.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Coordinated communication between medical staff and patients to enhance care delivery.
- Managed insurance verification and authorization acquisition to ensure compliance with policy requirements.
Education
Bachelor of Science - Information Technology (Software Development)
Southern New Hampshire University
Hooksett, NH2026-05
Skills
- HTML5
- CSS3
- JavaScript
- Python (academic)
- SQL (academic)
- Git / Github
- VS Code
- Bootstrap
- Tailwind
- Responsive Design
- DOM Manipulation
- Debugging
- Microsoft 365
- Windows
- SaaS Platform
- Ticketing System
Certification
Meta Certification through Coursera:
- Introduction to Front-End Development
- Programming with JavaScript
- Version Control
- HTML & CSS in Depth
Timeline
Support Specialist
AestheticsPro
2026.04 - Current
Patient Service Specialist
Providence Health & Services
2025.01 - 2026.04
Clinical Assistant
Providence Health & Services
2021.06 - 2025.01
Bachelor of Science - Information Technology (Software Development)
Southern New Hampshire University