Makoto Williams
Beavercreek,OH
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Expertise in fostering strong customer relationships and cultivating collaborative environments that drive success. Committed to leveraging independent decision-making skills and sound judgment to positively contribute to organizational goals. Passionate about enhancing employee engagement through targeted training, effective monitoring, and morale-boosting initiatives that elevate overall performance.
Overview
26
26
years of professional experience
Work History
Dual General Manager
Fairfield by Marriott / TownePlace Suites by Marriott
Beavercreek, OH
07.2025 - Current
- Directed daily operations to ensure optimal guest satisfaction and team performance.
- Implemented cost-control measures to enhance profitability while maintaining service quality.
- Streamlined staff training programs, improving employee retention and performance metrics.
- Coordinated marketing strategies that increased brand visibility and occupancy rates.
- 160 Rooms
General Manager
Springhill Suites by Marriott
Beavercreek, OH
04.2022 - 07.2025
- Orchestrated the formation and growth of teams following the pandemic, focusing on rebuilding morale and effectiveness.
- Partnered with sales to design initiatives aimed at boosting revenue.
- Assisted in managing operations of 130-room hotel and 20,000 square feet of banquet space. Supported restaurant staff in delivering quality service to guests. Contributed to maintaining high standards of cleanliness and guest satisfaction.
- Managed relocation to Marriott, leveraging industry connections and expertise to improve operational workflows for 118 rooms.
Assistant General Manager-Task Force Manager
Concord Hospitality
Nationwide
08.2019 - 04.2022
- 101 Rms / 135Rms
- Led operational strategies to enhance guest satisfaction and streamline service delivery.
- Implemented cost control measures that optimized budget adherence across departments.
- Coordinated cross-departmental collaboration to ensure seamless guest experiences and service standards.
- Oversaw daily operations, ensuring compliance with brand standards and regulatory requirements.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed operations and guest services for Marriott and Hyatt brands.
Ramp Agent
United Airlines
06.2018 - 07.2021
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Conducted safety checks on equipment to maintain compliance with operational standards.
- Trained new team members on best practices in ramp operations and safety protocols.
- Collaborated with flight crew to prioritize baggage transfers and optimize workflow efficiency.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
General Manager
Mills Park Hotel (Boutique)
11.2015 - 08.2019
- Managed daily functions of 28-room boutique hotel, ensuring exceptional service in restaurant and catering for events.
- Directed contractor and vendor arrangements to ensure seamless operation of brand new hotel.
- Spearheaded marketing campaigns that increased brand visibility and customer engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant General Manager
Residence Inn by Marriott
07.2008 - 11.2015
- Managed long-term hotel operations while fostering established business relationships.
- Oversaw staff training programs, fostering employee development and enhancing team performance.
- Analyzed guest feedback to identify areas for improvement and drive service excellence initiatives.
- Led team meetings focused on operational goals, aligning staff efforts with overall business objectives.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- 100 Rooms
Assistant General Manager-Property Support Manager
Courtyard by Marriott
07.2000 - 07.2008
- Initiated career as Night Auditor at Courtyard by Marriott Dayton North, overseeing nightly operations.
- Initiated career as Night Auditor at Courtyard by Marriott Dayton North, overseeing nightly operations.
- Elevated to Assistant General Manager of newly established Courtyard by Marriott Beavercreek.
- Assumed role of Task Force Manager at Tharaldson Hospitality to drive operational improvements and enhance service delivery.
Education
Associate of Science - Hospitality Management
Sinclair Community College
Dayton, OH05-2004
Skills
- Marriott Connect-U
- Marriott Foundations of Leadership
- Marriott Evolve
- Marriott Spirit to Serve / 360
- Marriott GFSF
- Marriott Aller-Train
- TiPS Alcohol
- Serv-Safe Alcohol / Serv-Safe Manager
- American Red Cross First Aid/CPR/AED
Interests
Travelling the World & Visiting New Places, Landmarks, Driving, Landscaping, Fishing, Camping
Timeline
Dual General Manager
Fairfield by Marriott / TownePlace Suites by Marriott
07.2025 - Current
General Manager
Springhill Suites by Marriott
04.2022 - 07.2025
Assistant General Manager-Task Force Manager
Concord Hospitality
08.2019 - 04.2022
Ramp Agent
United Airlines
06.2018 - 07.2021
General Manager
Mills Park Hotel (Boutique)
11.2015 - 08.2019
Assistant General Manager
Residence Inn by Marriott
07.2008 - 11.2015
Assistant General Manager-Property Support Manager
Courtyard by Marriott
07.2000 - 07.2008
Associate of Science - Hospitality Management
Sinclair Community College