MAKYA N. PITTMAN
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with experience in customer service, administrative support, and leadership in fast-paced environments. Certified Phlebotomy Technician skilled in inpatient support, data entry, medical office administration, and Microsoft Office applications. Strong ability to communicate with diverse populations, resolve concerns efficiently, and deliver compassionate, high-quality service in healthcare and community-based settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy
Manhattan, NY
04.2023 - Current
- Oversee daily operations in a high-volume environment, ensuring efficiency and quality service delivery.
- Train, supervise, and support staff to maintain compliance with company policies and procedures.
- Manage cash handling, deposits, and transaction records with strong attention to accuracy.
- Resolve customer concerns professionally while maintaining high service standards.
Retail Associate
Burlington Coat Factory
Brooklyn, NY
08.2020 - 01.2021
- Assisted customers with purchases, returns, and inquiries in a fast-paced environment.
- Processed payments and maintained accurate transaction records.
- Supported store organization, inventory management, and daily operations.
Office & Program Assistant
NYCHA (New York City Housing Authority)
New York, NY
01.2019 - 05.2020
- Provided administrative support including filing, data entry, and responding to inquiries.
- Assisted with program coordination and daily office operations.
- Communicated with residents, families, and staff to ensure efficient service delivery.
Teacher Assistant
Spring Creek Early Childhood
Brooklyn, NY
04.2018 - 09.2019
- Supported classroom operations through lesson preparation, supervision, and daily activities.
- Maintained a safe and structured environment while monitoring student behavior and engagement.
- Communicated effectively with staff and parents to support student development and program success.
- Assisted with attendance tracking, record keeping, and classroom organization.
Education
Early Childhood Education - undefined
Borough of Manhattan Community College (BMCC)
05.2026
Phlebotomy Technician Certificate - undefined
Technical Institute of America
12.2024
Regents Diploma with Honors - undefined
Brooklyn High School of the Arts
06.2020
Skills
- Epic Systems
- Microsoft Word/Microsoft Excel
- Microsoft Outlook
- Patient Support and Customer Service
- Medical Office Administration
- Data Entry and Record Keeping
- HIPAA Awareness and Confidentiality
- Communication and Interpersonal Skills
- Scheduling and Documentation
- Team Leadership and Staff Training
- Time Management
- Problem Solving in Fast-Paced Environments
Certification
Phlebotomy Technician Certificate, Technical Institute of America, 2024-12-01
Timeline
Operations Manager
CVS Pharmacy
04.2023 - Current
Retail Associate
Burlington Coat Factory
08.2020 - 01.2021
Office & Program Assistant
NYCHA (New York City Housing Authority)
01.2019 - 05.2020
Teacher Assistant
Spring Creek Early Childhood
04.2018 - 09.2019
Early Childhood Education - undefined
Borough of Manhattan Community College (BMCC)
Phlebotomy Technician Certificate - undefined
Technical Institute of America
Regents Diploma with Honors - undefined
Brooklyn High School of the Arts