Makyi Rand
Austin,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer support industry. Strong team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by being personable , courteous and intentional about problem solving. Specializing in quality, speed and process optimization. Passionate about promoting lasting customer satisfaction by delivering quality service and exceptional support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wells Branch MUD
01.2022 - Current
- Assist customers with payments and updates towards utility account
- Maintain customer records in management software
- Answer high volume of incoming calls
- Conduct outbound calls and emails to customers in regards to their utility account and membership status.
- Opening and locking of facility everyday
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Faneuil
02.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professional under pressure while resolving disputes or conflicts.
- Answering high volume of incoming calls
- Managed customer accounts through appointed CRM system
- Processing of payment towards account
Customer Service Representative
Kim & Anthony's Cleaners
04.2020 - 02.2021
- Intake of customers clothing
- Data entry of customer information in SPOT/Compass database
- Demonstrated respect, friendliness and willingness to help wherever needed
- Counting profit at end of shift including end-of-week profits
- Ordering stock and documenting inventory of facility.
Education
Bachelor of Arts - Psychology
Huston Tillotson University
Austin, Tx05.2024
Associate of Arts - Psychology
Southwestern Christian College, Terrell
Terrell05.2019
Skills
- Conflict Management
- Data Entry
- Problem-Solving
- Communication Skills
- Time management
- Accounts Receivable
- CRM Software
- Administrative Experience
- Account Management
- English
- Customer Service
- Problem-solving abilities
- Active Listening
- Conflict Resolution
Timeline
Customer Service Representative
Wells Branch MUD
01.2022 - Current
Customer Service Representative
Faneuil
02.2021 - 09.2021
Customer Service Representative
Kim & Anthony's Cleaners
04.2020 - 02.2021
Bachelor of Arts - Psychology
Huston Tillotson University
Associate of Arts - Psychology
Southwestern Christian College, Terrell