Ma'Kyiah Knotts
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Waitress
Huddle House
01.2020 - 04.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
Hardee's
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Gas Station Attendant
Spirit
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Facilitated sales of services and goods.
Sortation Associate
Amazon
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Performed well during first, second and third shift rotations.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Maintained high-level work standard achieving 90% accuracy sorting and processing.
Warehouse Assistant
Belk Distribution Center
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Warehouse Packer
Palmetto State Armory
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Created shipping labels to complete daily order processing.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
Warehouse Packer
Target
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Organized items on racks, shelves and bins to maintain established order.
Customer Service Representative
Humana
08.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Warehouse Picker
Amazon
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Organized warehouse shelves and racks to maximize space utilization.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Education
High School Diploma -
Mccormick High School
Mccormick, SC06.2021
Skills
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Interdepartmental Communication
- Research
- Customer Needs Assessment
- Cash Handling
- Proficient in Microsoft Office Suite
- Relationship Building
Languages
English
Full Professional
Timeline
Customer Service Representative
Humana
08.2022 - 08.2023
Waitress
Huddle House
01.2020 - 04.2021
Cashier
Hardee's
Gas Station Attendant
Spirit
Sortation Associate
Amazon
Warehouse Assistant
Belk Distribution Center
Warehouse Packer
Palmetto State Armory
Warehouse Packer
Target
Warehouse Picker
Amazon
High School Diploma -
Mccormick High School
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