Makyla drake
Niagara Falls,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Thermo Fisher
Grand Island, NY
09.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answering inbound calls
- emails
Customer Service Representative
GEICO, Government Employees Insurance
Getzville, NY
03.2024 - 09.2024
- Handling high volume inbound calls
- answering questions regarding payments, policies and procedures
- showing empathy and understanding
- taking payments
- scheduling payments, looking up state laws and requirements
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Lewiston Porter Senior High School
Youngstown, NY06-2012
Skills
- Complaint resolution
- Scheduling
- Data Entry
- Report Generation
- Inbound and Outbound Calling
- Consultative Sales
- Windows
- Researching
- Multi-Task Management
- Microsoft Outlook
- Word
Timeline
Customer Service Representative
Thermo Fisher
09.2024 - Current
Customer Service Representative
GEICO, Government Employees Insurance
03.2024 - 09.2024
High School Diploma -
Lewiston Porter Senior High School
Similar Profiles
Emily RobinsonEmily Robinson
Pharmacy Technician II at Fisher Bioservices, Thermo Fisher ScientificPharmacy Technician II at Fisher Bioservices, Thermo Fisher Scientific
Ashton NguyenAshton Nguyen
Field Service Engineer at Thermo Fisher Scientific Inc.Field Service Engineer at Thermo Fisher Scientific Inc.
Raj KiranRaj Kiran
Senior HRIS Specialist at Thermo Fisher Scientific Inc.Senior HRIS Specialist at Thermo Fisher Scientific Inc.
Paige WolfePaige Wolfe
Safety Reporting Coordinator at Thermo FisherSafety Reporting Coordinator at Thermo Fisher
Tasha HaugabookTasha Haugabook
Nursing Supervisor at Comprehensive Nursing @ Williamsville NYNursing Supervisor at Comprehensive Nursing @ Williamsville NY