Summary
Overview
Work History
Education
Skills
Timeline
Generic
Malachi Harris

Malachi Harris

Springfield,MO

Summary

Accomplished Shift Supervisor with a proven track record at Braums, enhancing operational efficiency and customer satisfaction through expert staff management and strategic planning. Skilled in conflict resolution and cash handling, I excel in fostering team leadership and continuous improvement, significantly contributing to workplace safety and staff development.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

Braums
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Crew Member

McDonald's
06.2022 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Hillcrest Highschool
3319 N Grant Ave, Springfield, MO 65803

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff Motivation
  • Staff Development
  • Safety understanding
  • Safety awareness
  • Conflict resolution techniques
  • Policy Enforcement
  • Strategic Planning
  • Continuous Improvement
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Team Supervision
  • Staff Supervision
  • Positive Attitude
  • Team motivation

Timeline

Shift Supervisor

Braums
08.2023 - Current

Crew Member

McDonald's
06.2022 - 09.2022

Hillcrest Highschool

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Malachi Harris