Summary
Overview
Work History
Education
Skills
Timeline
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Malachi Howard

Summary

Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Food City
09.2024 - 04.2025
  • Provided customer support through effective communication and problem-solving techniques.
  • Assisted in training new employees on customer service protocols and systems.
  • Collaborated with team members to enhance service delivery and address customer inquiries efficiently.
  • Managed inventory levels, ensuring product availability for customers during peak hours.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Resolved escalated customer complaints by implementing appropriate solutions and follow-up strategies.
  • Monitored customer feedback to identify areas for improvement in service offerings.

Crew Trainer

McDonald's Restaurant
03.2023 - 07.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted in implementing training programs to enhance team performance and efficiency.
  • Monitored team performance to maintain service quality and efficiency
  • Conducted regular training sessions to enhance employee skills and knowledge
  • Provided feedback on employee performance, fostering a positive team environment
  • Ensured compliance with health regulations during food preparation and handling
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Monitored staff adherence to safety protocols and maintained high food quality standards.

Dough Prep Worker

Little Caesars Pizza
05.2021 - 08.2022
  • Prepared dough ingredients following standardized recipes to ensure consistency and quality.
  • Operated mixing and kneading equipment efficiently, maintaining safety protocols at all times.
  • Assisted in maintaining cleanliness of workstations, adhering to health and safety regulations.
  • Packaged prepared dough for storage or shipment, ensuring proper labeling and organization.
  • Trained new employees on dough preparation techniques and equipment operation procedures.
  • Monitored inventory levels of ingredients, reporting shortages to management for timely replenishment.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during the course of daily duties related to dough preparation tasks, resulting in minimal delays or disruptions in service delivery timescales.
  • Demonstrated commitment to continuous improvement through participation in ongoing education programs related to food safety regulations or culinary trends within the industry sector associated specifically around those aspects involving working directly

Education

No Degree - Veterinary Science

Cleveland State Community College
Athens, TN
01-2026

General

Sequoyah Highschool
Madisonville, TN
03-2023

Skills

  • Documentation skills
  • Dispute resolution
  • Complaint handling
  • Customer-oriented mindset
  • Customer service excellence
  • Proficient in Microsoft Outlook

Timeline

Customer Service Coordinator

Food City
09.2024 - 04.2025

Crew Trainer

McDonald's Restaurant
03.2023 - 07.2024

Dough Prep Worker

Little Caesars Pizza
05.2021 - 08.2022

No Degree - Veterinary Science

Cleveland State Community College

General

Sequoyah Highschool