Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malachi Keys

Charlottesville,VA

Summary

I am a current student, that has different interests in several topic. I'm currently studying general studies at Piedmont Virginia Community College.

Overview

3
3
years of professional experience

Work History

Member Service Representative

ACAC
Charlottesville, Virginia
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Worker

Raising Cane's
Charlottesville, Virginia
07.2019 - 06.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.
  • Offered exceptional customer service to all guests.
  • Adhered to company policies, safety procedures and performance standards.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Observed packing operations to verify conformance to specifications.

Education

High School Diploma -

Albemarle High School
Charlottesville, VA
06.2021

Skills

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Customer Data Confidentiality
  • Member Relations

Timeline

Member Service Representative

ACAC
06.2021 - Current

Worker

Raising Cane's
07.2019 - 06.2021

High School Diploma -

Albemarle High School

Similar Profiles

CREATE PROFILE
Malachi Keys