Malachi Killgore
New Braunfels,TX
Summary
Experienced Mortgage Loan Officer with a proven track record of successfully selling and facilitating financial products. Demonstrating in-depth knowledge of the real estate market, consistently achieving success in acquiring new clients and maintaining high levels of customer service satisfaction. Expertise extends to handling insurance claims, building and organizing businesses, working in higher education, and ensuring compliance with financial regulations. Well-equipped with five years of experience to provide expert guidance and deliver exceptional results in any industry I am in.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
AmeriSave Mortgage Corporation
08.2020 - Current
- I sell mortgage loan products to qualified clients, guide mortgage sales transactions through the underwriting process all the way to funding. This role involves analyzing clients income, assets, credit, and liabilities, to fashion products that suit their financial needs. To date, I have closed over 500 Mortgage loan deals.
- I have experience with different loan types (USDA, FHA, VA, Conventional), underwriting processes, and loan closing procedures. Knowledge of relevant regulations, including NMLS (Nationwide Mortgage Licensing System) guidelines, and compliance with fair lending laws.
- Familiarity with various mortgage products (conforming/non-conforming) and their features, including fixed and adjustable-rate mortgages, and different loan terms. Expertise in preparing and delivering required disclosures to borrowers, ensuring compliance with regulations.
- Strong verbal and written communication skills to effectively explain mortgage products, answer questions, and build rapport with clients while offering best-in-class service. I have over 100 five star reviews.
- I have the ability to manage multiple loan applications simultaneously and stay organized, analyze situations, assess risk, and make sound decisions, and can work autonomously and manage my own workload. I am currently 100% remote in my role.
Expansion/Marketing Growth Operations Consultant
Alpha Tau Omega Fraternity
07.2019 - 08.2020
- I led three successful Alpha Tau Omega recruitment campaigns at Kennesaw State University, Lander University, and The University of Texas at Tyler
- At each university I gained a bid from University officials to start a new chapter on campus. I started a campaign from the ground up to market, recruit, organize, present, and establish a new fraternity organization on camps. I doing so, I surpassed member recruitment quotas by leadership.
- The process involved conducting many in-person meetings, zoom calls, and conference presentations to a variety of higher education audiences.
- Gained experience running social media pages for future university campaigns to include Instagram, Facebook, Twitter, and many others with an average following of over 500 total members.
- My skills include; cold calling, conducting on the spot interviews and presentations, working with university officials, planning daily/weekly schedules, being a brand ambassador on college campuses, hosting events, and planning fraternity ceremonies and meetings.
- Developed my own content on Canva, Final Cut Pro, Adobe Lightroom and Adobe Photoshop.
- I also designed in-office training and development materials, training schedules, video presentations, presentation slides/notes, and professional guidelines for new employee hires.
Property/Casualty & Catastrophe Claims Adjuster
USAA
04.2016 - 07.2019
- Handled the logistics and planning of large-scale weather catastrophes around the country causing auto & home property losses. Worked with external 3rd party vendors to accommodate insured's appraisals, rentals, and repair process in the aftermath of the storm.
- Collaborated with management and industry partners to identify the best way to handle large quantities of insurance claims in a timely manner. In some instances, the role required 12-hour days, for 7 days a week, for potentially months at a time.
- Investigated, evaluated, negotiated, and adjusted low to moderately complex auto claims presented by or against our insured members. Confirmed coverage, work in determining legal liability, and equitably settled/defended parties in compliance with all state regulatory requirements.
- Provided auto/casualty claims services to members and third-party customers via internal channels (phone/email/fax/mail/ other telecommunication channels) The severity of claims work includes liability, non-Injury, and auto theft/fire losses.
- The position involves acquiring and applying basic knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
- My team partners and/or directs vendors and internal business partners to facilitate claims resolution.
Management Assistant
Enterprise Holdings
08.2014 - 04.2016
- My role offers a variety of duties, including management of an Enterprise rental car branch, offering customer service, sales, assisting with branch operations, and successfully completing the Enterprise Management Trainee Program.
- I helped manage a branch that is in charge of a rental fleet ranging from 150-250 rental vehicles on a weekly basis. I organized servicing, repair, detailing, and transporting vehicles.
- I was responsible for developing new business with repair shops and dealerships and Marketing to new local business partners in the area.
- I managed cost control reports for best practices, went through the branch's economic statements and made decisions to successfully run a profitable business.
- I delivered superior customer service with a customer rating of 'completely satisfied', effectively communicating with customers, identifying their rental needs.
- I became the number one salesman in my region. Perfected sales techniques in insurance packages, rental upgrades, and additional product add-ons through fuel packages, XM-radio, GPS, etc.
- Learned how to mentor, train, develop, manage, and promote a staff of my own at the rental branch
Education
Master of Arts - Communication & Marketing
The University of Texas At San Antonio
San Antonio, TX05-2019
Bachelor of Arts - Telecommunications
Texas A&M University
College Station, TX08-2014
Skills
- Relationship selling
- Loan management
- Referral generation
- Document preparation
- Pipeline management
- Underwriting guidelines
Certification
- Senior Claim Law Associate (Gold Level)
- Residential Mortgage Originator License NMLS ID#2031053
- Certified Social Sourcing Recruiter (CSSR)
Timeline
Mortgage Loan Originator
AmeriSave Mortgage Corporation
08.2020 - Current
Expansion/Marketing Growth Operations Consultant
Alpha Tau Omega Fraternity
07.2019 - 08.2020
Property/Casualty & Catastrophe Claims Adjuster
USAA
04.2016 - 07.2019
Management Assistant
Enterprise Holdings
08.2014 - 04.2016
Master of Arts - Communication & Marketing
The University of Texas At San Antonio
Bachelor of Arts - Telecommunications
Texas A&M University
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