Malachi Mack
Bound Brook,NJ
Summary
Personable and professional server with years of experience delivering exceptional hospitality in both casual and fine dining settings. Known for balancing efficiency with warmth, managing fast-paced service environments, and consistently enhancing guest satisfaction. Skilled in recommending menu items, adapting to individual customer needs, and maintaining composure under pressure. Strong collaborator who communicates well with kitchen staff, teammates, and management to ensure smooth service operations.
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Stone House Tavern
Warren, NJ
08.2024 - 06.2025
- Provided upscale dining experiences, anticipating guest needs to exceed expectations.
- Recommended wine pairings tailored to menu choices in collaboration with the sommelier.
- Managed multiple tables and priorities while maintaining a composed and professional demeanor.
- Promoted daily specials and high-margin items through strategic upselling techniques.
- Maintained polished, professional appearance and supported a refined dining atmosphere.
Server
Village Brewing Company
Somerville, NJ
12.2021 - 08.2024
- Delivered exceptional service by engaging customers, handling orders, and ensuring satisfaction.
- Proactively restocked supplies during downtime to support team efficiency.
- Boosted sales by upselling appetizers and specialty cocktails.
- Completed opening/closing duties and shift transitions with accuracy and consistency.
- Helped increase referrals and walk-ins through positive guest interactions.
Server
Chimney Rock Inn
Bridgewater, NJ
12.2020 - 12.2021
- Resolved guest concerns promptly, preserving brand reputation and customer loyalty.
- Offered allergy-friendly suggestions and ensured kitchen communication for special requests.
- Prepared tables and managed dining room setup for smooth guest experiences.
- Collaborated with kitchen staff to ensure accurate and timely meal delivery.
Education
Piscataway Township High School
Piscataway, NJ06.2019
Skills
- Upselling & Menu Recommendations
- Guest Experience Enhancement
- Wine & Food Pairing Knowledge
- Dietary Restriction Accommodation
- Fine Dining Etiquette
- POS Systems & Payment Processing
- Multitasking Under Pressure
- Team Communication & Coordination
- Cleanliness & Sanitation Standards
Additional Information
Muay Thai Training
Practicing Muay Thai has instilled in me discipline, patience, and a calm, focused mindset. It enhances my ability to make quick, decisive decisions and approach challenges with a level-headed attitude—skills that translate directly into my professional life.
Timeline
Fine Dining Server
Stone House Tavern
08.2024 - 06.2025
Server
Village Brewing Company
12.2021 - 08.2024
Server
Chimney Rock Inn
12.2020 - 12.2021
Piscataway Township High School