Malachi Manion
Phoenix,AZ
Summary
Offering excellence communication and information gathering abilities. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Welcome Call Coordinator
Americor
Scottsdale, AZ
12.2023 - Current
- Streamlined call coordination processes for improved productivity and reduced wait times.
- Enhanced communication between departments by serving as a liaison between customers and internal teams when necessary.
- Supported clients by providing timely responses to their inquiries through various communication channels such as phone calls and emails.
- Contributed positively toward monthly performance goals while working independently or as part of a team effort.
- Train new hires and provide coaching/mentoring
- Enhanced customer satisfaction by efficiently addressing and resolving issues related to service inquiries.
- Delivered consistent results by adhering to established company policies and procedures during all customer interactions.
- Offered outstanding service quality by actively listening to callers'' concerns or questions before providing appropriate solutions.
- Maintained accurate records of all customer interactions, ensuring seamless information flow between departments.
- Reduced customer frustrations by quickly identifying problems and escalating them appropriately when necessary.
- Managed high call volumes calmly, maintaining professionalism under pressure and contributing to overall company efficiency.
Operations Shift Supervisor
CVS Healthcare
Scottsdale, AZ
12.2018 - 12.2023
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Participated in continuous improvement initiatives, staying up-to-date on industry trends to maintain a competitive edge in the marketplace.
- Collaborated with cross-functional teams to improve overall organizational performance and achieve company objectives.
- Promoted teamwork and collaboration among staff members by fostering a positive work atmosphere rooted in mutual respect and open communication channels.
- Optimized shift productivity by effectively managing personnel and delegating tasks.
- Consistently met or exceeded production targets while maintaining rigorous quality control standards.
- Increased operational efficiency by identifying areas for improvement and implementing appropriate solutions.
- Managed inventory levels effectively to avoid stockouts while minimizing waste through proper materials handling practices.
- Maintained consistent communication with team members, ensuring smooth shift transitions and information sharing.
- Enhanced safety protocols for reduced workplace accidents and improved compliance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Member
Five Guys Burgers & Fry's
Scottsdale, AZ
07.2016 - 12.2017
- Worked front counter and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Arcadia High School
Scottsdale, AZ05.2018
Skills
- Scheduling appointments
- Call Routing
- CRM Software
- Problem-solving skills
- Customer communications
- Resolving issues
- Goal-Oriented
- Clear and Professional Communication
- Client Service
- Data Gathering
- Interpersonal Skills
- Greeting customers
Timeline
Welcome Call Coordinator
Americor
12.2023 - Current
Operations Shift Supervisor
CVS Healthcare
12.2018 - 12.2023
Crew Member
Five Guys Burgers & Fry's
07.2016 - 12.2017
High School Diploma -
Arcadia High School