Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Malachi Sherrod

Saint Albans

Summary

Possess keen technical aptitude and positive, upbeat approach. Understanding of computer hardware and software troubleshooting combined with skills in diagnostics and repair. Committed to delivering efficient solutions and ensuring optimal system performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

Computers Plus Inc
06.2023 - Current
  • Disassembled computers to perform in-depth diagnostics such as replacing hardware to isolate the root cause of the issue
  • Enhanced customer satisfaction by providing timely and efficient computer repair services.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
  • Refurbished used computers and technological equipment, saving companies money.
  • Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Maintained and repaired iPads and MacBooks for Kanawha County Schools
  • Recovered data from failing hard drives and solid state drives for clients
  • Vast knowledge of different operating systems including Linux, Microsoft Windows, and Mac OS
  • Provided continual support for clients needing system updates or new information
  • Maintained working relationships with vendors to effectively find solutions to any issues that occurred during repair
  • Collaborated with other computer repair technicians to find and fix complex issues with clients machines


Subway
02.2022 - 07.2022
  • Maintained high standards of customer service during high-volume, fast paced operations
  • Communicated clearly and positively with coworkers and management
  • Mastered point-of-service computer system for automated order taking
  • Handled money and credit transactions quickly and accurately
  • Resolved complaints promptly and professionally
  • Took initiative to find extra tasks when scheduled duties were complete
  • Followed procedures for safe food preparation, assembly, and presentation

Lifeguard

Lakewood Swim Club
05.2021 - 09.2021
  • Managed a safe and secure pool by enforcing rules, policies and procedures
  • Able to perform lifesaving activities in an emergency including CPR and first aid
  • Provide excellent customer service to 100+ pool patrons daily by exemplifying a positive attitude
  • Maintained safety standards during recreational and fitness swim
  • Conduct daily check of area and equipment for safety and cleanliness, and good repair
  • Managed the concession stand and ensured health code standards were met
  • Managed all customer traffic and cash register operations during shift

Education

Computer Certifications - Computer Technology

Ben Franklin Career Center
Dunbar, WV
05-2023

High school diploma -

Saint Albans High School
Saint Albans, WV
05-2023

Skills

  • Computer repair skills
  • Customer service
  • Learning Amazon Web Services
  • Detail Oriented
  • First Aid/CPR
  • Virus removal
  • Responsibility
  • Desktop component change management
  • Web security

Certification

  • American Red Cross Lifeguarding and Water Safety Certification, 04/01/21
  • Red Cross CPR/AED First Aid Certification, 04/01/21
  • OSHA-General Industry Safety and Health, 12/01/21

Hobbies and Interests

  • Computer Technology
  • Robotics
  • Gaming

Timeline

Computer Repair Technician

Computers Plus Inc
06.2023 - Current

Subway
02.2022 - 07.2022

Lifeguard

Lakewood Swim Club
05.2021 - 09.2021

Computer Certifications - Computer Technology

Ben Franklin Career Center

High school diploma -

Saint Albans High School

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Malachi Sherrod