Kenya Moise
Humble,Texas
Summary
Reliable, top-notch sales associate with 15 years of outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
16
16
years of professional experience
Work History
Remote Jr. Sales Agent
Select Quote
Humble, TX
04.2022 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Handled approximately 150 outbound and inbound sales-related calls per day to qualify individuals interested in purchasing insurance coverage.
- Exceeded sales goals by 90% utilizing exemplary customer service skills.
Retail Sales Representative
Viya
Christiansted, Virgin Islands
08.2017 - 05.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Consistently met up-sell goals by highlighting target merchandise with strategic promotional approaches
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Made 40 to 50 outbound sales calls per day
Owner
Dynasty Convenience Store
Christiansted, Virgin Islands
07.2013 - 08.2017
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Payroll
Retail Sales Associate
Innovative Wireless
Christiansted, Virgin Islands
11.2010 - 08.2013
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Made 40 to 50 outbound sales calls per day
Lead Retail Sales Consultant
Sprint PCS, Mobile Telephone Company
Christiansted, VI
03.2007 - 10.2010
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
St. Croix Educational Complex/ Adult Education
Frederiksted06.2004
Skills
- Retail transactions processing
- Customer service
- Business development and planning
- Self-motivated
- Prioritizing workflows
- Staff management
Timeline
Remote Jr. Sales Agent
Select Quote
04.2022 - Current
Retail Sales Representative
Viya
08.2017 - 05.2021
Owner
Dynasty Convenience Store
07.2013 - 08.2017
Retail Sales Associate
Innovative Wireless
11.2010 - 08.2013
Lead Retail Sales Consultant
Sprint PCS, Mobile Telephone Company
03.2007 - 10.2010
High School Diploma -
St. Croix Educational Complex/ Adult Education
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