Malachi Gordon
Katy,TX
Summary
Experienced employee with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
PGA Tour Superstore
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Repaired customer golf clubs, including but not limited to; glue work, sanding, cutting, heating, regripping, and cleaning.
- Measured loft and lie angles and provided the necessary instructions for it to be changed according to customer request.
- Measured club height, weight and flex and adjusted according to customer request.
- Identified low or out of stock items and reported it to my direct supervisor.
- Organized and maintained my department, making sure everything was in order and where it was supposed to be.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Kitchen Team Member
Chick-fil-A
05.2021 - 07.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Games Attendant
Main Event Entertainment
10.2020 - 05.2021
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained prize displays and provided daily inventory count of merchandise for each game.
- Completed pre-opening preparations by stocking prizes and supplies.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Houston
Houston, TX05.2027
Associate of Arts - Liberal Arts And General Studies
Houston Community College
Houston, TX05.2024
High School Diploma -
Paetow Highschool
Katy, TX05.2022
Skills
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Refunds and exchanges
- Account Management
- POS System Operation
- Customer Complaint Resolution
- Product and service solutions
- Inventory Control
- Guest Services
- Flexible Schedule
- Troubleshooting
Timeline
Customer Service Associate
PGA Tour Superstore
07.2023 - Current
Kitchen Team Member
Chick-fil-A
05.2021 - 07.2023
Games Attendant
Main Event Entertainment
10.2020 - 05.2021
Bachelor of Arts - Liberal Arts And General Studies
University of Houston
Associate of Arts - Liberal Arts And General Studies
Houston Community College
High School Diploma -
Paetow Highschool
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