Malachy Glass
Queens Village
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
Sodexo Magic
12.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Team lead, Barista
Centurion Lounge (American Express), JFK Terminal 4
- Provided luxury-level food and beverage service to premium travelers in a high-profile airport lounge.
- Led small service teams during peak operational hours, ensuring a seamless guest experience and operational excellence.
- Resolved guest concerns proactively, maintaining high satisfaction and loyalty scores.
- Collaborated with kitchen and operations teams to streamline service flow and uphold brand standards.
Team Lead
Target 1150 - College Point, NY
- Delivered outstanding customer service in a fast-paced retail environment, maintaining high customer satisfaction scores.
- Assisted with training and onboarding new team members, improving operational efficiency and teamwork.
- Managed stock replenishment and maintained visual merchandising standards across multiple departments.
Crew Member/ Shift Leader
Briad Co (Wendy’s), JFK International Airport
- Delivered fast, efficient service in a high-traffic airport location, consistently exceeding customer service targets.
- Supported shift management by coordinating team members, ensuring smooth and timely service operations.
- Maintained strict food safety and cleanliness standards in compliance with airport regulations.
- Actively resolved customer issues, contributing to positive guest relations and repeat business.
Education
Diploma -
Flushing High School
Flushing, NYSkills
- Team Leadership and Staff Training
- Customer Service Excellence
- Hospitality and Lounge Operations
- Problem Solving and Conflict Resolution
- Strategic Thinking and Guest Experience Focus
- Coaching and mentoring
- Conflict resolution
- Attention to detail
- Workplace safety
- Overseeing daily activities
- Customer focus
- Quality control
Certification
Python & SQL
Timeline
Supervisor
Sodexo Magic
12.2024 - Current
Team lead, Barista
Centurion Lounge (American Express), JFK Terminal 4
Team Lead
Target 1150 - College Point, NY
Crew Member/ Shift Leader
Briad Co (Wendy’s), JFK International Airport
Diploma -
Flushing High School
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